Welcome to DBZ-Store's Trustpilot page, where your Super Saiyan shopping dreams come to life! Our mission? It's simple: to power up your day with our out-of-this-world collection of Dragon Ball Z merchandise while keeping the customer - that's you - at the heart of our universe.We know the difference between a good and a great shopping experience can feel like the gap between Earth and Namek. That's why we provide 24/7 customer service to ensure your needs are met faster than Goku rushing to save the day. Have a query at 3 am about the latest Vegeta action figure? We're here for you. Need assistance with a returned item during the holidays? We're on it faster than Bulma on a new invention.Customer satisfaction is our Ki – the life force that keeps us going. We're committed to not just meeting your expectations, but powering them up to Super Saiyan levels! Whether you're a hardcore Dragon Ball Z fan or new to the DBZ universe, our aim is to create an experience that leaves you grinning wider than Master Roshi spotting a mermaid.So dive into our DBZ world. Shop with us, and experience customer service that's as reliable as Krillin's Destructo Disk. Thank you for trusting DBZ-Store, your number one hub for all things Dragon Ball Z. Let's go Super Saiyan together!
DBZ-Store (dbz-store.com) has 490 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Jodie C.
Appalling service, bought something and returned because it was too big. Got a confirmation on the 2nd December the warehouse had received the item and yet I'm still waiting for a refund! Chased it up twice and all they say is its in progress. Never known a company take so long to provide a refund its a joke and starting to think I'll never get my money back.
Katie B.
Ordered 2 French Bulldog glasses on 15th October. Returned the items because they looked absolutely nothing like how they were advertised on the website. I’m still waiting for my refund and money back. Debenhams don’t want to know and keep referring me to a 3rd party supplier called MESOLAB or DBZ Store and they are just as incompetent in resolving the issue as well. Disgusting customer service from both parts. Shocked at this with such a big named retailer. Would never ever use Debenhams again because of this. I’ve asked multiple times to be contacted or to be put in touch with the complaints departments and still waiting for the response over 2 months later. I’ve now disputed this with my bank to get my money back. They’re well out of the legal time limit to withhold my money. Shocking!!!
Michelle N.
Ordered 3 separate parcels from what I believed to be Debenhams but now I'm not sure!! Sent all 3 back and they state they have 2 parcels but no third! They were all sent together! Still waiting on a refund for what is a considerable amount of money! Non existent customer service, no phone number, no email - nothing! AVOID AT ALL COSTS!!
LS
A product ordered and paid by DBZ marketplace Bianca Turner..received an email refund is been processed as the product is out of stock. ..customer service by email or messenger no response ..no other contact. .I will look now at the chargeback process..it feels like they ate scamming customers
Pamela H.
AVOID!!! AT ALL COSTS IF YOU REQUIRE A REFUND THEY KEEP YOU WAITING FOREVER, CUSTOMER SERVICE IS NONE EXISTENT. HAD TO DO CHARGE BACK THROUGH PAYPAL.
Tracey S.
I’m still waiting for part of my order. Unable to contact them and they haven’t been in contact with me. I’m disappointed in Debenhams as they aren’t helping.
Julie C.
I ordered a blood pressure monitor which was delivered within a few days so OK. When we tried to use it it was faulty. The cuff doesn't inflate. I contacted the customer services both via Whatsapp (before it was disabled) and by messenger. I explained that we needed the item and thus wanted to now what to do. 3 1/2 days later and not heard a thing so contacted them again and said we now didn't want a replacement but a refund instead as we need to source another unit. And so far nothing!!!!! I mostcertainly would not buy from them again
Sarah H.
Where is my refund which was supposedly processed on 5th November 2025. I want my money back.
