DBZ-StoreReviews of dbz-store.com

Ordered some sheepskin slippers. First came up as Debenhams, but then realised- after payment - that was a third party seller DBZ. It still said Debenhams DBZ. No slippers. Tried to email them but email returned as unable to delivery to email address. Contacted Debenham's customer service. I have had replies and they seem to recognise the order number and tracking number. After not being able to track the parcel, last week I went onto tra king and found out that the parcel had been returned to sender by Royal Mail. Reason? -address not correct or didn't exist. I paid by PayPal so don't get that. Determined to get a refund one way or another, but judging by previous reviews, that's not going to be easy! Finally had a refund - but after raising a case with Paypal. No more emails from Debenhams. Resolver were helpful - but because I paid through paypal, that proved to be the easiest way to resolve the issue.

Made an order via Debenhams that was broken down into several parts. The part of my order coming from DBZ Partner has never arrived. EVRI says the parcel was dispatched on the 2nd December, it’s now the 27th December and no sign of my perfume. EVRI tell me to complain via Debenhams but I know they’ll ask me to contact this partner which judging by all the reviews on here mean one of two things 1) I won’t ever get my item and 2) I won’t get a refund. I’m going to chase for as long as possible, and report to the relevant ombudsman, as I refuse to be conned out of a purchase that cost me nearly £60.

Disgraceful service. Paid for a next day delivery ( item purchased 23rd) which was a Christmas present and still waiting for the present. They advertised next day but it’s actually over 3 days.

why is this company allowed to trade. i ordered from, what i thought was debenhams online, returned 1 item early november, and am still waiting for my refund. email just advises that refund has been initiated but not processed. been chasing this but still no luck …dont bother ordering, they are rip off merchants

Absolutely a scam!!!! My parcel is lost. Evri have said it is lost. I ordered it over 3 weeks ago. This company / debanhams told me if it was still not delivered by the 17th December they would sort it for me. No response to ANY communication since. Avoid this place and the debanhams website at all costs. You just to have do a quick look on social media to see this is a massive problem with this company. Scammers and robbing hard working innocent customers!!! Quick enough to take the money . Hi I would like to now make a formal complaint regarding Order number: DUX047850542 No choice but to take to trading standards.

I ordered a load of dresses via Boohoo, knowing I would keep some and return others. I didn't realise they used DBZ. Im still waiting in a refund of £295. I received email to say that they've received the return and have processed my refund but the money is still not in my account. Its been over 6 weeks and im still waiting. Its impossible to contact them and you are just fobbed off when you do as they ssay it's on its way.

Stay away from Debenhams, I would never order from them again. I'm still waiting for my oreder which was supposed to arrive within 5-7days that I placed on the 01st of December and until now the 19th I'm still waiting. Customer service never replied, all you get is an automatic reply that never get follow up with an actual response. The chat messenger isn't replying anymore I never thought something like this could happen from Debenhams. I have a feeling that I might not even receive the order. Extremely frustrating and very disappointing from Debenhams. Unbelievable but true. NEVER AGAIN

This Company are not goodies thought I was buying from Debenhams. They dont reply to emails and are taking far too long to deal with a faulty product that they sent me Very poor customer service. Very frustrating. I just want to return this damaged poor quality product and get a refund.