DBZ-StoreReviews of dbz-store.com

Terrible service, mirror arrived damaged , having to get Paypal to try and get me a refund

What a terrible company. It seems like a scam. I ordered from Debenhams (FYI, the Debenhams name was purchased by Boohoo, and it's now just Boohoo's online trading company) on 1/1/26, received the confirmation email, followed by emails confirming shipping and providing tracking details. The tracking details take you straight to Royal Mail app, and the details are not recognised. Debenhams emails state the goods will arrive by 8/1/26, and to contact them if not delivered. At no point do they give information on what company is delivering. When I tried to let them know it had not been delivered, I submitted their form, and was informed it was in transit. Their "contact us" page has no phone number, no email, and no means of asking them for information. This may be a legal company, but it's modus operandi is the same as scammers. I STRONGLY ADVISE EVERYONE TO READ THE REVIEWS FIRST. I have photos of all details available should anyone wish to see them. On the off chance that the company employs someone to monitor reviews (a normal practice of scammers, to make it look as if they are doing something), the order number is DUX49964955 UPDATE 11/01/26: There is absolutely no way of contacting a person at DBZ (Debenhams). There is solely an AI bot, which just recycles the same (fake) information to you. There is no contact phone number or email address. Their fake "contact us" WhatsApp and Facebook Messenger addresses just go to the bot. Have already contacted PayPal and got an instant refund. I believe they must be aware of this company. FYI, for anyone interested, the Debenhams "partner" that was supposed to ship this order was Lovelace Ltd, one of about 20 companies owned by a foreign person in Bradford (you can look up details in companies information). All the companies have only him as company officers. They are all based at his home address. Some of them are owned by friends and relatives living in the same house or same street. I don't understand why these people are allowed to continually scam people. UPDATE 13/01/26 I have finally received the goods, and have contacted PayPal to return their refund! However, all the information I detailed above is true, and I will not be using Debenhams, DBZ, or Boohoo ever again. I strongly advise anyone thinking of doing so to read the reviews for all three company names first!

Terrible, terrible service! Avoid and my experience similar to others. Item was never delivered, couldn't contact anyone and not received my £95 refund!

I never received the item I ordered but something completely different tried to let them know but my order number was not excepted kept saying it so I reported it to PayPal sent a picture of the item I had received got my money back now they are saying I received my item and I’m happy with it they want the money returned I put all this in the online review and what was delivered arrived late

Ordered 4 dining chairs cost of £500.40 with Free delivery. when i came to checkout the total was £529.88 the added £29.48 was for delivery protection, no mention of this prior to check out... Anyway ordered and paid. tried to contact Debenhams to query the additional charges only to find that no telephone contact and only message service with log in via Face book (I dont do Face book) next day i was contacted by Modernique who are the supplier to Debenhams of the chairs i'd ordered stating they were not in stock until March. I asked for a refund which was refunded immediately but only for £500.40. when i contacted Modernique to query the refund amount they informed me that they had refunded the cost of the goods and additional costs needed to be taken up with Debehams.. Well how do you contact them?? Is this really Debehams that were a well respected retail outlet, and now managed by an uncontactable bunch of rip off merchants. i will put the - £29.48 down to experience... but i do think it is a bit of a sham when you go onto the DEBEHHAM's website, purchase something and then get ripped off by a company masquerading as a well know retail provider, but also shame of Debeham's for partnering with this despicable company

Order never received, contact customer service since 4th December took 20 days to contact me back. Still trying to get my money back.

They do not communicate with you to facilitate a return like others purchased from Debenhams and have been referred to them to return item but they have seized to communicate back. Debenhams are also unhelpful. Read the small print when buying or just avoid them and Debenhams altogether. Complete charlatans compete swindlers

Update: Feb 6th and I’ve had email notifying me that my refund is on the way! I would give zero if I could, I too thought I was buying from Debenhams! I ordered twice in error for the same thing, contacted them immediately to cancel one, they said they couldn’t cancel order but I could return once it arrived, well I have been trying since 17th Dec and I’m going round in circles