DBZ-StoreReviews of dbz-store.com

Enough is Enough clearly despite the continued influx of complaints regarding the absence of customer service at Debenhams it's time for further action!! If you leaving a 1 star review for this company send your complaint directly to: BBC Rip Off Britain! Trustpilot doesn't allow email addresses but you can get this from their BBC website page. Or write to: Rip Off Britain, BBC Media City, UK Salford M50 2LH. Or Message Rip Off Britain on WhatsApp: 0330 678 1321 The more people that expose this sham of a company the quicker they will either wake up or cease trading. Their ignorance to customers knows no bounds!

Shocking service!!!! AVOID!!!! Ordered a toddler couch and paid for express delivery. Still waiting for the item, if it arrives at all. Emailed them but not bothered to reply. Unfortunately I read the reviews after I ordered. Will 100% never order from them again. Hopefully this review helps others not to order for them. AVOID!!!!

Non Delivery of my item. Poor service. You cannot contact anyone to chase. DO NOT ORDER FROM THIS COMPANY! This should not be sold under the Wallis umbrella. Wallis, You are letting your loyal customers down. Disappointing items are still is sold on your website? Re consider. It’s absolutely rubbish.

I sent two dresses back. I had an email to say that the one dress was now out of stock with the supplier. Nothing else. No refund, no dress. 40 quid down. Do not buy from this company

Avoid Debenhams & DBZ store. Absolute shambles of a company! Ordered a mattress & bed frame 31st Dec paid for next day delivery (2nd Jan) only the mattress arrived on the 9th. Chased everyday asking when I should expect, mainly answered by a AI bot which was no help & occasionally a human would tell me to wait longer but idea where my package was! Only just received bed frame (22nd Jan) 3 weeks after due date. Only 2 out of 3 boxes delivered! I’ve requested a refund many times for delivery & bed frame & promised but received nothing! This is a scam website! No matter how good the deal they offer, it is not worth the stress & being messed around this much! 100% avoid at all costs! I just wish I read the reviews first

Basically a fraud and scam as Debenhams. Never buy from Debehams you will regret every part of it. No returns. No customer service. No refunds. Wrong products. Broken products. Worst experience ever. Read the Debenhams reviews. You have been warned.

Terrible cheap crap they sell do not buy anything from them

I had the misfortune of dealing with this "company" via the Debenhams.com website, whereby I placed an order for electrical goods on 6/1/26 and which were to have been delivered on 15/1/26. The cost of the purchase was taken from my account immediately on 6/1/26. The goods never arrived. Unfortunately, I hadn't read the Trustpilot review at the time of ordering because had I done so I would never have proceeded with the order. The goods still haven't been received, yet, I have had two emails advising that they have searched for my order and it has been returned ??? and they will be making a refund !!!. Fortunately, I made the purchase using a credit card and my credit card company made a refund to me on 16/1. Trying to contact this Company is nigh impossible . There are no phone numbers, no email, no text, other than via Messenger, which is governed by a useless AI programme, at their end. How Debenhams are allowing them to trade under their 3rd party trading beggars belief. They are as complicit as DBZ by merely promoting them