DBZ-StoreReviews of dbz-store.com

I ordered an item for next-day delivery on 24/12/25. Unfortunately, my lift wasn’t working that day, and the driver chose not to attempt delivery to my address. The item was eventually delivered on 27/12/25, at which point I refused it and returned it to the sender. Since then, I have been trying to obtain my refund. I was initially told by Debenhams that I would receive it by the 28th, then the 29th, and then by 31st January. It is now 11th February, and I still have not received my full refund. I have now been informed that I must wait until 28th February for DBZ to provide Debenhams with an update. This level of delay and lack of clear resolution is extremely disappointing. As I have kept a full record of the chat history, I will now be contacting my bank to recover the funds directly. Very frustrating experience overall.

Dov e il mio pacco????????

Would like to leave zero, but do not have that option ordered a mattress through Debenhams Dbz was supposed to deliver. I’m still waiting. So pissed off can’t contact anybody haven’t had any replies to my emails so angry waste of a few hundred pounds.

If I could give -5 stars I would. Stolen my money won't refund despite me returning items. 30 emails can't talk to them absolutely disgusting business. Get your act together and return my £160 owing since November!

Ordered a wash basket from here (well debenhams deliver it they order off another company ) the wash basket arrived damaged . Hard to get hold of customer service ended up sending a email they refunded the wash basket after a while but refused to refund delivery charge as they said they actually delivered it ... even though it was faulty could not be used . Will never ever buy from debenhams again . Avoid avoid avoid

Been waiting over a month for a delivery rubbish customer service finally got the delivery and it was the wrong item still not been able to speak to someone with half a brain! Completely useless 🤬

Ordered 1 item and sent 2 despite notification of incorrect qty. No communication from company difficult to know what to do next

Received my order but the clothes didn't fit. I contacted "Hoxton Gal" which is the brand as per the Debenhams returns portal, and received no communication for a long time. Eventually, Hoxton Gal (bearing in mind, the longer they leave it, the closer it gets to the returns deadline), they provided me with a Royal Mail returns label which I then arranged. Tracking number I have proves it was delivered back to them on 09.01.2026. It is now 27.01.2026 and there is no refund! I have returned it in time, but they have made it extremely hard for customers to return. I contacted Hoxton Gal a number of times about the refund process and they said they had completed the refund process, but yet, no refund. I asked them when was the refund issued and when will it likely get back into my account, and they are now saying, contact Debenhams for refunds. Now, Debenhams have no telephone number, they have an email address, which i have emailed numerous times. They have Facebook messenger which I don't have. This is utterly ridiculous and downright robbery! Advice for anyone ordering from Debenhams or Hoxton Gal/DBZ - just don't bother. It's far more hassle than It's worth. Clearly they are making it as hard as possible for customers to get help, and quite frankly I am taking my business elsewhere where it will be valued and appreciated.