Dustin
seemed like a good option
overall, service was not really up to par. The online site made it impossible to create a custom project. The service provider helped me, but i still had to go fill out the form with all the wrong criteria, and then pay the wrong price trusting the person would handle it. Not really the best way to go about it. project came in on time and was mostly solid, but the printing reproduction was low quality. even though i sent hi-res press ready files the reproduction was dark and just not as clean as i'd hope. Especially for the price. When you pay $4 a booklet you really expect it to be spot on. that's my 2 cents and experience with this print co.
Response from Dazzle PrintingNov 13, 2014
We are very sorry that you were not happy with the quality of your print order. I checked with Renee, your customer service rep, and she indicated that you had not told her that you were unhappy with the quality. We have a 100% satisfaction guarantee on all of our print orders. Even though you placed your order a couple of months ago, we would be happy to reprint the entire order or issue a refund for returned copies. I compared your PDF to the printed job. I agree that your files were high resolution, and I think the printed job reflected that. The images were darker than on the screen, which is very common when going from screen to print. We do offer an option for a press proof that is printed and bound per your job specs, which is helpful in judging these types of issues. Since you placed your order, we have upgraded our calculators and ordering system. I think you will find it much easier to use. Renee indicated that she had sent you a quote with all of the specs for your job, but the order was placed with different specs. She corrected the order from our end and ensured you were charged the amount she had quoted. Unlike most online printers, we do not charge your credit card until you approve your proof and you are made aware of any differences in pricing. Again, we would be happy to reprint your order for you or issue a refund. Please let Renee know if you would like us to do so. Her email address is [email protected]. Ann O’Brien President, Dazzle Printing