Shelia
Poor, poor service....
I placed my order June 1st and the order wasn’t sent out until the 4th. Today is the 13th and I still haven’t received my order. On the 6th I placed another order and didn’t realize until I had had completed the order that it was a download. I have an iPad and can’t work with making downloaded files into CDs. I immediately wrote a text to Daywind within their program informing the company that the order was a mistake and why I couldn’t use it. Well, no one ever responded. Daywind took the money out of my bank account and I’m disappointed in them. Sad.
Response from daywindJun 14, 2019
Shelia, I see that your first order was delivered today, I emailed you the tracking information with more detail. I understand your frustration and I apologize for the delay. It looks like the package was held up in Ohio. Also, I did notice that you did place the order on the 1st and that was a Saturday. Being that it was the weekend, the order wasn't processed until Monday. I hope that helps you better understand why the order didn't go out until the 4th. In regards to your second order, please contact us to get some help. We can certainly help you get the CD version of the song and we can cancel the digital order. Email: [email protected] Phone: 1-800-635-9581