Portia M.
We booked days Inn at Cobham service station.
We booked days Inn at Cobham service station. The room was tidy and clean but after getting in to bed that's when we noticed the mattress was horrific, we had 2 hours sleep the whole night. I would have had a better night sleep in my car. When I complained in the morning I got attitude and the worst customer service. The staff argued with me over the mattress, and just looked at me with 'so what do you want us to do about it'. For £97.50 a night I expected more. After me moaning we did get vouchers for breakfast. What bothered me the most was the customer service. I don't expect such rude behavior from staff. Not when I'm paying to stay there.

