David's CookiesReviews of davidscookies.com

What a sham of a company for individual consumers. I received my $50+ order in shambles.. no cookies just crumbs!! Shameful. Charging these prices and offering at our expense shipping that represents a war zone. There is no quality! I received very dry crumbling cookies that were not servable. They even had a stale taste to them! Keep your well designed deceitful marketing campaign. They will fool once for discriminating consumers but the risk of continuing this scam is dangerous.. I hope everyone who even begins to fall for your fake marketing will think with caution about the integrity of this company and their future ordering! I threw $$ away and wont be fooled again! Shame on you!Dog food has to be tastier… Order #205642..

Way too expensive for quality & size - $73.85!! Small cookies in cookie tin did not taste homemade, tasted like any store package soft cookie, threw them away. The coffee cake, hard as rock; I microwaved and still hard as rock, threw it away. Terribly disappointed in David's Cookies. I won't be back, wasted a lot of money, terrible experience.

Ordered from David's Cookies and my package was delivered to the wrong address entirely. Amazon's own tracking confirmed the misdelivery. No seller feedback option was available, and Amazon rejected my review due to it being too focused on seller and shipping issues. Zero accountability. Would not order again. I was terribly frustrated and disappointed because I was genuinely looking forward to the brownies that day. It was also going to be a gift.

I ordered David's Cookies expecting the fresh-baked quality they proudly advertise. Instead, I received cookies that were stale, hard, and about as "fresh-baked" as a hockey puck. The cookies were disappointing, but the customer service experience was even worse. When I contacted David's Cookies, I expected them to stand behind their product and simply replace the stale cookies with a fresh shipment. Instead, I was told to work through the retailer and was given no meaningful assistance from the company that actually baked the cookies. I explained that I wasn't looking for anything unreasonable—just fresh cookies instead of stale ones. Rather than taking ownership of the issue, David's Cookies continued to redirect me elsewhere. The representative I spoke with was rude and dismissive, so I followed up by email thinking it might have been a one-time bad experience. It wasn't. The email response was just as unhelpful. At that point, it became clear this wasn't an employee problem—it felt like a management problem. Good companies empower employees to solve problems. Poorly managed companies teach employees how to avoid them. The funniest part? David's Cookies puts its name on the box, its name on the website, and its name on all the advertising. But when the cookies arrived stale, suddenly nobody at David's Cookies wanted ownership of the problem. If I had ordered them through Amazon, would they have blamed Amazon? If I bought them as a gift, would they have blamed the gift giver? If the cookies fell off the plate, would they blame gravity? A stale cookie can happen. What shouldn't happen is a company refusing to stand behind its own product. Needless to say, I'll never buy David's Cookies again. The cookies were stale, the customer service was worse, and the accountability was nowhere to be found. 🍪💀🤣

Bought cookies for aunts funeral, shipped ups, my work address didn’t accept ups, found out before delivery tried too change shipping address,called ups, they said need contact David’s cookie, David’s cookie company said too bad, and no refund or help what so ever! Stay Away From thieves!!!!!

Appalling customer service! The company never shipped the cakes. The customer service department is a joke. They lack professionalism, and basic training. I do not recommend this business.

Received a square tin of cookies as a gift. Cookies were rather flat-tasting, not much flavor. What looked like chocolate chip was actually raisin, not sure if it was supposed to be. Wouldn't buy or order for myself.

Absolutely dropped the ball !! Sent to all my deliveries merry Christmas with presidents Jewish staff And then then put from Sue, when my name is Debbie. Absolutely disgusted!!! Not to mention after speaking with a supervisor he neglected offer no resolution nor did he call me back, NEVER AGAIN. This was not one order this was 3 orders