Davey Tree Expert CompanyReviews of davey.com

The work was great & I have no complaints there, although communication was at times slow. My biggest problem is their online payment method and really poor user experience. The arborist texted me the quote and A link to confirm services and schedule the work. I had trouble logging in. I did not know my customer number because he never gave it to me. I also need an invoice number which I did not have. I had similar issues when trying to pay my bill. I was finally able to make a payment and thought I was done but later received a second invoice telling me I was past due. I feel that the website should have known the down payment invoice and the final payment invoice were for the same account and let me pay them together. Ultimately the experience was so frustrating that I now have a dim view of the company. I figure anyone can cut down a tree, so superior customer service and easy to use tech are what makes the company stand out.

The initial consultation was good, but then the outlined process I was told wasn't accurate. First, I was told that the initial felling, pruning, and stump removal would be on the same day. The tree planting would be later once it could be sourced. Then later it was the felling and prunign on one day, with the stumping and planting on a different day. In reality, the felling and pruning happened on one day as scheduled and things seemed to be good. I was given a day for when the planting would occur, but it that day came and went with nothing. I then left on vacation returning home to find out that they had done the stump removal without notifying me that they had scheduled it or that it had been done. Turns out they also destroyed one of my driveway lights while doing this having driven over it and smashing it to a pulp. They did call to notify me when they'd be by to plant the new tree and that went ok. Overall, the continual changing of the timeline and lack of communication were both off putting. The staff who did the work were good, but they really need to work on planning and communication.