DataRetrieval.comReviews of dataretrieval.com

Against the advice of others I did business with Dataretrieval because they listed themselves as a local company. They were not. A local business acting as their agent, took my hard drive and shipped it off to them. To get started, they wanted $ 355.06 plus tax (because they were using a local agent to ship if for me I have to pay tax) and $ 2,594.69 when the data was recovered. A week later I got a notice that they were starting the recovery, but they needed to purchase parts to put on the old drive so as to make the recovery. This angered me because at that price, experts should know what would be involved in recovering the data. Reluctantly I agreed to pay. I then wrote several times asking why it was taking weeks to recover the data. They replied that the data was recovered, but I would need to buy a new hard drive to transfer the data to. I told them that I had dozens of hard drives and I would send them one. They told me that they had no way of mounting a drive if I sent them one of my own. THIS WAS INCREDIBLE. I send them a spare hard drive and a USB adapter that they could plug into a USB port to read the drive. A week later they asked me if I had sent the drive yet. When I said I sent it an hour after taking to them, they said they would check with their receiving. Evidently they found it. Then they wanted me to sign a form saying that they had recovered my data and everything was in good order. I refused to sign it because I had not received the data back. They then shipped me the drive but had lost my adapter. The drive was password protected. They refused to give me the password until I signed the release. I refused to sign the release until I saw the data. In the mean time, the rep I was working with was fired. The supervisor agreed to reimburse me for the adapter just as soon as I signed the release. It is now headed for court.

In April sent in my failed laptop hard drive.....company is very quick to take your credit card.....they were unable to retrieve my data....after a longer than promised evaluation period...... and have thus far failed to return my $114 refundable fee..... Last time I spoke with them (three weeks ago) I had to re-sign my credit card slip (which was basically a new charge slip for the $99 evaluation fee)-- not sure where these favorable reviews come from....but I would definitely not recommend this company

I sent in an external hard drive in March when it suddenly stopped working. File Retrieval's initial quote was ridiculous, over $1700 without even seeing the drive. After me saying no and them decreasing the price several times, I got them down to $350. In hindsight, I should have NEVER paid for something before receiving it. They took 3 months to "diagnose" that the files on my drive were unrecoverable. I requested a refund for services I never received, and they stated they are only refunding half the amount. It has been over 4 months since I initially sent my drive in, I received no services, got no files back, and have yet to receive a refund. I've had an extremely disappointing experience with File Retrieval and I wouldn't recommend them to anyone. Responding to your reply: there are several things wrong with your response. First, I am not Laurie Dart and I have no idea who that is. Second, I was under the impression that I would get a full refund if my data was not recovered. Third, you did not give me a full refund, you kept $175. Fourth, I chose the cheapest, slowest, most economical option for data recovery, not your fastest option. It is clear you don't know what case you are talking about or even the person you are talking to. Just another example of your poor customer service.