DatadogReviews of datadoghq.com

Don't be fooled by Flashy Youtube Videos, they can't/won't help you get it working. I should have known not to buy Datadog. We saw good videos of it working for monitoring Postgres Databases but never saw that in practise. As mentioned loads already, the licensing model is very disingenuous. I also only wanted to monitor the databases and not the hosts, we still had to pay for infrastructure monitoring. When we sorted the licensing out and tried it for 3 months we found that Datadog support knew very little about database monitoring with the product. Due to the timezone differences, they would send one message once I had finished for the day in the UK and then I had to reply and then wait another day. All Support want to do is close your case, they don't want to help you and couldn't if they wanted to.

Scummy and pressuring sales tactics, including unsolicited emails and LinkedIn requests - including more after leaving this review.

Extremely bad experience. Subscribed to an 18$/month service, was charged ~10x this with no warning. 1) No way to monitor actual spending in a month. 2) No way to understand what's being charged and what isn't - and what's free vs what's not. 3) No way to set an alert when approaching spending limits, or set a limit. 4) No recourse once funds charged - was unhelpfully advised "You accepted this when you signed our terms and conditions" and then emailed a link to a 100-page legal document. Strongly recommend avoiding if you are a nascent startup unless of course you have a team of lawyers who can defend you.

Beware. For a few months my bill was $23, then they charged my debit card $1,130. Leaving me no option to get my money back. Absolutely horrible experience.

Just spaming my email address, I never contacted them in the first place. Must avoid.

Pretty dodgy business tactics from this company. Trapping users with hidden costs and not providing a way to remove your payment method or even downgrade or end your subscription. Be very careful when dealing with these snakes. Support is also pretty pathetic. Bad attitude and no "beside manner". I'd go elsewhere quickly. I'm happy to provide email transcripts of our correspondence for more detail.

Wanted to quickly check their product yesterday. Signed up for an account, played with it a little, reviewed their pricing model, came to the conclusion that it's not a viable option for our company and tried to delete my account. NOT SO FAST! This cannot be done by simply clicking 'delete my account' somewhere on their website, instead you must contact them. Yeah, there is a handy 'live chat', but only if you want to speak with their tech support team, or sales team. If you want out, they tried to make it as inconvenient as possible. The lady from the sales team I chatted with seemed to understand my frustration and promised to forward my request to the account management (read: customer retention) team. I made it very clear that there's no room for any discussion - I signed up for an account, achieved my goal of assessing the platform and made a decision. Now imagine how pissed off I am to receive an email from their commercial account executive asking do I "have 15-20 minutes to see how I am getting on with the trial". Despite originally being turned off only by not-so-scalable pricing model which might be a problem for us longer term, I am now severely disgusted by their customer retention practices and won't likely come back again.

Great product, bad pricing model. Always improving by adding new features. However, they penalize your company by charging you more for arbitrary things. So, if your infrastructure model doesn't fit to their vision, you will overpay a lot.