Lucas L.
Their support are ignoring me i applied…
Their support are ignoring me i applied for a 7 Day Money Back i deleted all services and they are not responding for over than 4 days.. and i did this money back beacuse my service could not start and they were not helping me..
Response from DartNodeSep 5, 2024
Thank you for bringing this to our attention. We sincerely apologize for the delay in processing your request and any inconvenience this may have caused. After reviewing your ticket (#2198), we found that we had initially responded within 24 hours, asking you to destroy your VMs, which you confirmed shortly afterward. Your ticket was then forwarded to our accounting department for refund processing. We understand your frustration, especially given the wait time. We strive to provide timely support, but unfortunately, our team has been occupied with resolving some critical service issues that have impacted response times. We are currently processing your refund under our 7-day money-back guarantee, and we truly appreciate your patience. Thank you again for your feedback—it helps us improve. Rest assured, we are committed to delivering a better experience moving forward.