VentriloReviews of darkstarllc.com

Company has been billing me for years. Unauthorized . Requested refund, told its outside their refund policy although they admit to have canceled my account three years ago

i took a server by clicking GAME SERVERS 3 DAYS RISK FREE TRIAL as advertised on their website. after 2 days , i decided to not keep the server and asked them to refund because i cant manage the server since i dont understand how to do it. they told me ``You might be confusing the 3 day refund with the free trial servers we offer. We don't have a 3 day refund policy. Our refund policy is outlined in our terms of service and is only provided in the event that there is an issue with our service that we are unable to resolve with in 5 days of being informed of it.`` there was no asterix or note next to the 3 days risk free trial or anything telling me that what i was ordering did not have the 3 days risk free option like it said. it was written clearly 3 DAYS RISK FREE TRIAL on the button for ordering the server. now they dont want to refund. i would never do any business with this company again. i filed a complaint to paypal.

I received an email stating that I owed for services past due. I responded to the email stating that I had understood my services to be canceled as I terminated my automatic payment method long ago. I was told that was not sufficient and that the account remained open. They sent me a bill for three months of a service that I had thought was canceled and I did not want. They NEVER sent a single message to let me know of the first or the second failed charge. On the 3rd failed charge, they finally let me know that my account was still open and being billed. They expect me to pay for all 3 months at $9.99 each. I was told by Customer service rep Mitch Chapman: "to get your account canceled you will need to pay at least 1 of the past due invoices and update this ticket after doing so and I can cancel your services." I paid for 1 month as I was told if I did so they would be able to cancel the account. They didn't cancel it after my payment. They stated that someone had used the server and they accused me of trying to get the service for free. I explained that I cannot control if outside users log into the server and I would have no knowledge of their activity as MANY people have the server information (as is the nature of voice chat servers). The company failed to notify me of any billing cycles until after the 3rd payment failed. They should have sent an email after each transaction to notify me whether the payment went through or failed. They should have also shut down the service immediately following the FIRST failed payment. They failed to take these basic reasonable actions and failed to communicate the status of my account to me until after 3 failed payments. The remaining balance that should be cleared is for 2 months at $9.99 ($19.98). They basically try to trick you into paying a small fee for services that you didn't even ask for.

Since Darkstar acquired Ventrilo, all of the settings on my server were changed and nothing works anymore. Darkstar support has given cryptic responses to my request for assistance and told me to read their forums to find answers. Their support is useless. I have had my Ventrilo server running for years with no problems. Darkstar deleted my admin passwords, altered my user lists and setup to where they are useless and provided no help in trying to get it fixed other than to set up a test user name with no explaination as to how to use it or if its for admin or users. I am disgusted with Darkstar and would not recommend them to anyone!

Deres priser er oki, men det er så også det eneste gode som kan siges om Darkstar. Deres servere er meget ustabile med meget svingende ping, deres hjemmeside til styring af serverne forbandet langsomme og deres support er lang tid om at svare. Yderligere skriver de flere ting på deres side, som ikke passer, f.eks. har de ikke et virkende API.