Aaron
Terrible quality of craftsmanship!
I bought an engagement ring for my fiancé and have had to send it in multiple times for repair. The thing is it has been less than a year since purchasing it. She's afraid to even wear it out of fear that one of the stones will come loose. Her fear had been confirmed when she noticed one of the side stones had fallen out. Their policy only has a 30 day window to return for a full refund. Between receiving the ring and bending the knee to propose, that left a very narrow window to return the ring. I'm just wondering how long the window is that I left to keep sending the ring for repair every time something happens to it. If I could leave less than a single star for a review I would because the craftsmanship of the ring is that poor.
Response from DarbydiamondsDec 30, 2024
Thank you for sharing your feedback. We truly understand your frustration and sincerely apologize for the inconvenience you’ve experienced with your engagement ring. At Darby Diamonds, we take the quality of our craftsmanship seriously and regret that the ring has not met your expectations. When the ring was initially returned to us, we thoroughly inspected and repaired it, ensuring all stones were secure before sending it back to you. However, we understand your disappointment that another issue has arisen. Upon receiving the images you provided, we noticed that the side stone loss appeared to be due to physical damage. While the first repair was covered free of charge, we communicated the minimal fee for this particular repair to address the damage. Unfortunately, as per our policy, we are unable to offer a full refund after the return window has passed. We want to ensure your satisfaction and are happy to work with you to make this right. Please don't hesitate to reach out to discuss further options for your ring's repair or maintenance. Thank you for your understanding, and we hope to regain your trust.