dallianse.comReviews of dallianse.com

Response from dallianse.comSep 17, 2026

Hi Alyssa, We’re truly sorry to hear how upsetting and disappointing this experience has been. We understand how concerning it is when an order is marked as delivered but cannot be found. We have located your order and have contacted you directly so we can investigate the delivery details and understand what happened during your previous communication with our team. We would genuinely appreciate the opportunity to review everything carefully and find an appropriate resolution. Warmly, Vika Dallianse Support Team

Response from dallianse.comAug 18, 2026

Hi Kyle, We’re truly sorry to hear that your return experience left you feeling this way. We completely understand how frustrating unexpected international return costs can be, especially when they make the return feel impractical. We do offer alternative solutions that don’t require sending the item back, and we’d really appreciate the opportunity to look into your order personally and see how we can help. Please reach out to us at [email protected] with your order number, and our team will be happy to review your case and find the best possible solution for you. Warmly, Dallianse Support Team

Response from dallianse.comAug 18, 2026

Hi Anna, We’re truly sorry that the quality and fit of your items didn’t meet your expectations, and we completely understand your frustration regarding the cost of an international return. After you contacted us, our support team reviewed your case and offered a 50% refund with no return required, which you accepted. The refund was successfully processed on July 12. We’re glad we were able to find a solution that avoided the additional return shipping cost, and we truly appreciate you giving us the opportunity to make this experience a little better. Your feedback regarding the quality, fit, and return experience is important to us, and we appreciate you taking the time to share it. Warmly, Dallianse Support Team

Response from dallianse.comNov 15, 2025

Hi love, We’re truly sorry to read about your experience — this is never the feeling we want our customers to have when choosing Dallianse. We completely understand how frustrating delays or unclear return steps can feel. Over the past months, we’ve improved our logistics and customer support processes to make everything smoother, faster, and more transparent for every client. A few clarifications, just to make sure future customers feel safe and informed: • Our items are designed by our team and shipped directly from our production warehouse — this helps us keep quality consistent and offer better prices. • Delivery typically takes 5–9 business days, and we always monitor each parcel. • For returns, we provide full instructions and support throughout the process, and once an item is received and approved, refunds are always issued. We’re truly sorry if any of these steps felt confusing or disappointing in your case. Our team is here to help, and we’d love to personally review your situation to make things right for you. Please reach out to us at [email protected] so we can take care of everything with priority. Thank you for sharing your feedback — it helps us grow and serve our clients with even more care and clarity. ❤️ Warmly, Dallianse Support Team

Response from dallianse.comSep 26, 2025

We’re truly sorry to hear about your experience — it’s never the impression we want to leave. 💔 We understand your frustration, and while the process clearly didn’t go as smoothly as it should have, we’re glad that in the end we were able to resolve this for you with a full refund. We’ll keep working to make sure future experiences feel much clearer and more positive. Thank you for sharing your feedback — it helps us improve. 🌸

Response from dallianse.comJul 30, 2025

Hi Viktoria, We’re truly sorry your experience felt this way — it’s the last thing we’d ever want. 💔 We’ve looked into all communication, and I can confidently say no one on our team would ever use the language you described. Still, if our reply came across as dismissive or cold — we take that to heart. You deserved warmth, understanding, and care. This brand was built by women for women — and we deeply value every voice, including yours. If you’re open to it, I’d love to revisit your case personally and make things right 💖 Warmly, Vika Dallianse Support Team

Response from dallianse.comJul 24, 2025

Thank you for sharing your honest feedback — even if it’s not easy to read, it’s incredibly important to us. We want to sincerely apologize for the experience you had. Please know that since your review in May, Dallianse has undergone a change in ownership. With this transition, we’ve made it our top priority to improve the quality of our products and completely rethink how we care for our customers — especially when it comes to support and refunds. It’s disappointing to hear that your concerns weren’t properly addressed at the time, and we deeply regret the frustration it caused. While we can’t undo the past, we genuinely hope you'll see the positive changes we’re implementing. You deserve a brand that listens, responds, and delivers on its promises — and that’s the Dallianse we’re working hard to become every day. Warmly, Dallianse Team

Response from dallianse.comJul 24, 2025

Thank you for your feedback, and we're truly sorry for the frustration you experienced. Since the time of your review, Dallianse has come under new ownership — and one of our first priorities has been improving both product quality and the overall customer experience. We completely understand how disappointing it is when return costs and quality don’t meet expectations, and we’re working hard to make sure that doesn’t happen again. We appreciate you taking the time to share your experience — it’s helping us do better. Warmly, Dallianse Team