Miruna V.
I purchased a few items from this store…
I purchased a few items from this store and I made one return. My third order arrived almost one week late, due to weather conditions. After examining the handbag, I decided to return it and my request was denied because the return window expired. After contacting the company, the answer was that they will do me a favor and let me return the item, but they will charge me a 15% restocking fee, but that’s not all. They also told me that I am falling into the “excessive return” category. How is this possible? Their merchandise is indeed exquisite, the packaging is absolutely amazing, but beware of the customer service. I will return to Couture USA and never again buy from Dallas Handbags because of their obtuse view of the return policy. They don’t realize that by having poor customer service, they are sending customers away. Too bad!