Dairy QueenReviews of dairyqueen.com

I went with my daughters to the Dairy Queen on N. Marine Blvd in Jacksonville NC on November 23rd at 1:23pm. When we first walked in there was a weird smell. A group of three customers walked in a few minutes after us and said the same thing. We ordered, got our ice cream then waited 35 minutes for our food while people in the drive thru were getting their orders non stop. I politely asked when my food would be ready and got ignored. After all that time I asked for a refund because I had to be somewhere else in less than 10 minutes and didn’t have time to wait any longer. The girl just looked at me and said “Yea I don’t know what to tell you because I can’t help with that” then “I’m not a manager just a worker so that’s not my problem”. I asked for the manager and got ignored once again. She then walked up to me and threw a bag of onion rings on the counter in front of me while half of my order was still sitting under the heat lamps. She would just stare, repeatedly laugh, and cuss. After about 5 minutes the boy in the back walked up to the register and gave me a refund. I wasn’t the only one with a bad experience. A man that ordered after me waited 15-20 minutes for his food then went to the car and realized they forgot his fries. He came back inside and politely asked just for the side of fries they forgot and the same employee rolled her eyes and asked for the receipt. He let her know it was in his car and he had to be at work in 5 minutes. She grabs a bag, snatches the fries from under the heat lamp, and throws the bag at the man. Overall I am very irritated with how this was handled and will not be returning for a while. Hopefully the situation gets fixed soon.

Dairy Queen Paducah ky south side irvinn Cobb drive. This place is a joke. First experience got pulled up for chicken strip and waited 20 minutes for it to be brought out. But they were cold to the touch. So I called them and the manager refused to give his name also called me a lair and then hung up on me. Second experience got biscuits and gravy and found a spider in my food. They refunded my money but it’s still gross. Now I wonder did they throw the gravy away after they found out. Hopefully. Well I wish the health department would go in on them and check things out. Maybe someone should do and undercover check up ya know. But I would rather drive across town to the other one than ever eat at this location again. Idk how they are still open!

Went to the one in Windsor Green Valley plaza order 2 medium blizzards $10 and some change the worst I have EVER had when she gave them to us the ice cream was melting dripping down the sides NO lid NO napkins really the worst if a kid would be eating this total disaster never had one so bad went on Aug 11 2024 for son's birthday had to put in freezer so bad for a few hours disappointed

The staff are not very friendly. The burger was good but fries were very under cooked and the jalitos were very burned and the tacos were greasy greasy.

Went to their Shediac spot last week of June with my family. Broke 1 of my incisers half off on a piece of coconut shell in their chocolate glaze. Called the manager, was told to pay for the dentistry myself. She said it was their policy to do nothing and make me pay for it myself - and then send the Dairy Queen the dentist report. I said that was not fair and I would instead be serving them with court papers to let a judge decide. This is going to cost at least $1000 for that day off work and the dentistry work, and that is what this Dairy Queen owes me. The manager reply to that was it was my fault for not having the patience to wait. What a garbage restaurant. I definitely DO NOT recommend!

Went to get a banana split and what I got was a banana cut in half and then cut in half again with 2 small piles of ice cream . What's happened dairy queen and why are we getting charged $6.99 for half of a banana split . You are robbing people. Use to be 3 piles of ice cream , lots of toppings and whipped cream . Totally unsatisfied . Will not return to any dairy Queen.Plus the dilly bars are half the size they use to be .

Had a coupon for 1.99 stack burger and 2.99 blizzard. When ordered cashier said it was BOGO. ENDED UP PAYING $17.00 and some change. Nowhere on the coupon did it say BOGO! Wife would not let me complain. Doesn't like to “rock the boat”.

I had the absolute WORST telephone experience with the "store manager". She called me names and hung up on me. She refused to give her name but did say she was the manager of the store. I have been a loyal customer of this store for 5 years and was shocked and disgusted by this woman's behavior.