DadiReviews of dadikit.com

I don't like leaving reviews unless something is exceptionally good or bad, and this one is just ridiculous. I ordered a kit and then have gotten no follow-up, no e-mails, no expected delivery date, nothing....?! I came here and saw that MANY others had faced the same issue as well as quality issues, like the fact that they're destroying sperm with their freezing process, which is extremely concerning. The whole thing feels scummy and scammy. Anyway, I am not here to waste my time. I'm getting a refund and buying my kit from Legacy Sperm instead. Simple. BTW, nobody has asked me to write this, nobody has paid me to write this, I'm just a really annoyed customer who now has to waste his time.

Every week they email me saying my j Kit is not coming as planned and will be another week. I have yet to get anything. Feeling like this is a BIG SCAM.

Dadikit is affordable but it comes at a cost otherwise. I froze sperm in July 2019, we recently pulled them out for IUI and only 0.68% of the motile sperm were still there after thawing. National average for this process is somewhere around 85%. Whatever process dadikit uses for safekeeping/storage/transport, it is damaging and J don’t want anyone else to go through that.

Not one to write a review too often but wanted people to know the experience I had. Did my research to find out who and what were the best companies for this type of product. Saw Good and bad reviews about Dadi but went with it just because of their few attributes that others didn't have and price. With that a product like this is quite important to a family and also to someone new to this type of service. With that I ordered the 1st kit to just have their customer service cancel my order due to not reading my email properly. With a re-order I recieved my new kit and sent it back out same day. With the 24 hour guarentee return of results I was skepitcal sending it over the 4th of July weekend. With NO information on their website or social about not sending back during the holiday weekend I figured they would have things together. Did not receive a response from last Friday until this morning. Just to find out that the sample sent was not viable. Basically due to them not getting to it and going bad as their lab waited too long. Next, they asked if I wanted another kit or a refund. Coming from a D/C brand owner this CS just does not cut it 1.) for the price. 2.) for the experience and their VERY poor customer service. Would not recommend it to anyone that is looking for a service like this and now going to Give Legacy just because they over-communicate and also provide a way more professional experience. Not trying to bash but just trying to save you time and money as we were quite excited and completely dissapointed.

My kit was supposed to arrive yesterday (over a month after I ordered it). A few days ago I got an email saying it would arrive today instead. Today I get an email saying it will arrive tomorrow. All the while they are saying how critical it is to get the sample back in time.

I contacted them 2 weeks before a procedure that is going to effect my fertility for the rest of my life. I told them I do not have a local physical sperm bank and I wish to use their service. I paid and they schedule to deliver the kits one a week before the procedure and the other 5 days before. I received the kits and sent them back again in two different days. The morning of my procedure I get an email from them that says” Your Dadi kit arrived at the lab and unfortunately was not viable due to a known kit travel media issue. This should not be a cause of concern for your personal fertility as the kit failed”. And I should expect a refund in 10 days. DO NOT TRUST THESE PEOPLE, how are two different kits delivered in two different times both have the same issue? This is extremely unprofessional. Stay away from them.

Bad service... I followed the instructions to the letter which can be quite a hassle since you have to time everything right only for them to come back around and say that something was wrong with the kit they sent.. I'll use a local service instead. Not worth the trouble.

I don't actually write a lot of reviews, but the experience here was so strange that I have to. I bought a kit back in December. It was a smooth checkout process. I had a bit of a unique compressed timeline - I needed the sperm analysis done as soon as possible for personal reasons - and I reached out if they could expedite my order. No one ever responded back to me! Instead, I waited over a week to get something and was left hanging and frustrated. I really get that they probably get a good volume of orders, and I know it was right around the holidays, when everyone's busy or labs are shut, but by ignoring me, I just felt like they didn't care. Still, I had to let it slide, it's almost too much to ask for an ecommerce company to have decent customer service these days, and I totally get it, it's expensive and folks like me can be annoying. The box itself was impressive. They made sure my sample would be secure back to the lab, and I appreciated it. The results themselves came as promised. So damn fast. On time. I've waited for COVID results much longer than I did for my samples with Dadikit. I didn't understand my results. The webpage information does not do a good job in helping me understand everything I want to know. I don't know, maybe I'm the kind of guy who needs to speak about it to understand it. These guys offer a call in service, so I scheduled a call. I actually missed the call by like 15 minutes, called, and the customer service rep was still able to speak with me. I was really grateful. So I had a decent experience in many places with these guys. But I have to give them a 1 because of some of the stuff that happened later. First, the person wouldn't speak about my results. They just kept telling me to speak with a doctor. I don't understand what the point is for me to schedule a call with them if all they'll tell me to is speak with a doctor. It gets worse. I asked to do so. They told me that they offer that serve, but it's in another package they sold. Something with a morphology report. I asked if I could pay extra to speak with a doctor. They told me I have to buy the whole different kit, produce another sample, get some morphology thing, before I could speak with a doctor. I get that customer service for ecommerce folks is bad...but this was a SCAM. Then I learned that they store my sperm, which I didn't need. It's fine - I wrote in asking them to destroy it. I don't want anyone keeping my sperm, but I also didn't realize that they'll just charge my credit card 99 bucks each year. I couldn't believe there was no place for me to opt out. After I didn't get help from them, why would I trust them to protect my guys? Get out of here. In the email exchanges that followed, they told me that they couldn't cancel my storage with them (WHAT???) and that their only option was to refund my order. I was fine with that - and actually pretty happy that for all the hassle they were doing the right thing and giving me a refund - BUT THEN THEY TOOK AWAY MY REPORT, MY DATA. I can't access my fertility information, I have no actual idea if they destroyed my sperm sample, and I'm worried about what they'll do with it. Dadi does the bare minimum well, and I actually wish for that I could give them a rating of at least 2 STARS or 3 STARS. But they don't care about customers in the way that I wanted. Even if you're just curious about your results, if you're worried about what they do to your sample or about sleazy tactics to get more money out of you, my advice to you: STAY AWAY.