CyxusReviews of cyxus.com

I have not received my product

My order was delivered to wrong address. I showed them pictures of my gate as requested. the delivery pictures were not the same. They will not send a replacement. Kept saying it was delivered. These were prescription glasses too.

I received a non functioning pair of photochromatic sunglasses, order CY38843. I have been trying since 20 Nov 2025 to either get them replaced or returned for a refund and sent photograph comparing a working pair I have an the non-working pair received. Now they're asking for a video of a pair that does not function. PLEASE give me a REFUND!

Worst experience ever. Ordered a pair of glasses for my husband on sept 16, order number CY38739, but haven’t received my order yet. When asked for refund, they said going to deliver soon, but haven’t received them yet. I already bought a new pair from local market as no one will wait so long. Till, I have not received any refund or any other compensation from your side. This is extremely unfair and an example of pathetic customer care.

You gave me the wrong product and then didn't respond to me email asking to fix it

Can't get ahold of customer service. Very frustrating and makes me not want to purchase from this company again.

I was really disappointed with these glasses. They broke easily with normal use, and when I reached out to customer service, all they did was offer me the same discount that’s already available to everyone. No real help or resolution. Would not recommend.

Placed an order six weeks ago and still waiting! No updates no communication. No nothing. I do not recommend the company.