CyxusReviews of cyxus.com

One of my glasses came with some scratches and flaws to the frame. Disappointed since it took so long to get to me.

I bought a pair of blue readers about 4 months ago and they broke. the stem came out of the frame. emailed co. and did not get a response.

Having bought from Cyxus before - I am astounded at how far their standards of service and delivery have fallen in the space of only two years. I bought blue-light filtering glasses in mid-2020, received them in good time, and got great use out of them until they broke earlier this year. I went to order a new pair in late July, little did I know that the picture of them on the screen would be the closest I would get to seeing them. The order was made, and I used the tracking link to see it progress from China to Australia. Only for it to mysteriously end up in some random unknown warehouse and sit there for a month before I asked questions. Apparently they attempted delivery to my house but there was nobody home - all I can say to that is nice try - I know for a fact that I was home all day and not a soul came by to deliver anything. I asked about the status of delivery, they promised to arrange re-delivery in a very poorly-written email, and then nothing for another month until an automatic email asking to review my experience. Well, here it is. I don't know what has happened to Cyxus, though I suspect it has been outsourced to China or similar as responses I received to my questions concerning delivery were in broken English, and the delivery was via a Chinese logistics company. Other basic aspects of customer service are simply a failure. The FAQ page on their website isn't for customers, it's an FAQ page regarding the website template! Amateur hour. Seriously.

It's been 6 weeks and i haven't received my article yet

I’m not sure if it was the prescription but it seemed like it would be different when I roll my eyes or look at different parts of the lens. I got extremely dizzy wearing the two pairs I got even after giving it some time. Did not work well for me. I can’t go through the process of shipping back to states when I live in canada

I sent in my prescription as prescribed by my optometrist yet the glasses I received the prescription was not correct. I wasted my money

Terrible customer service. The package got held up at customs and the representative kept telling me I needed to send customs the information they were needing to pass it through. So I called, waited on the phone for an hour to get connected to someone who could help and when I got through they said the business shipping the product needed to complete forms with their address the name and number of the shipper and a few other thing I would have no idea about. After giving this information to the Cyxus representative that the shipper had to provide this info and fill out a form, as well as passing along an email address and all of the information they would need on where to send this info the representive fought with me for 2 days still insisting I was the one who had to fill it out! This is an out of the country shipper. I didn’t have any of this information and why would I this is their business! How would I know their address and the name of the person who sent it and the some other numbers they needed. Two days they fought with me about saying they didn’t know what they could do to help when I was literally telling them what needed to be done and what email to send it to. I will never buy from this company again after the most frustrating custom service i’ve ever experienced.

Glasses arrived with no prescription in either of them yet I paid for it, emailed the company with no response. Edit - I ordered single vision prescription and uploaded a picture of my prescription