CyxusCyxus® is a professional American eyewear brand who designs computer glasses, polarized sunglasses, reading eyewear, gaming glasses for men, women and kids since 2009.
Cyxus (cyxus.com) has 189 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Megan
I love the appearance of my glasses, but the quality has significantly decreased over the past few years. My new glasses are about 6 months old, and I have had to tighten the screws on them at least 1-2 times per week. They get so loose that the frame is about to fall off. I have worn glasses for at least 18 years and never had this problem before. I never once had to tighten my glasses I purchased from Cyxus in 2020. Very disappointing
Karly N.
Your company is a scam and I never received my package.
Tony J.
I never received my product. Cyxus is legally responsible for refunding the product or replacing the item with a new one. However, they say as if the logistics company was responsible for the issue, refusing to take any action. They should legally pay me back first and then file a complaint on their own if they used an insured delivery service. I believe that the good reviews are mostly fake. Don't fall for it. Their customer service attitude is ridiculous. Don't take the risk please for your own sake. As a corporate misconduct professor, I find the way they handle this issue very much disppointing. Sincerely hope that Cyxus's business goes down in the near future.
Just K.
Ordered glasses and was contacted to confirm the order. When I responded to say that I wanted to cancel and confirm prescription, I was told I took too long to respond so the completed the order. I can’t even use the glasses. I won’t use the service again.
KHALIL A.
The lens is reflective
Harry
On October 3, 2023 I paid in full for a pair of glasses and on October 14 customer service sent me an email stating that the item was out of stock and "We would be more than happy to assist you in finding an alternative style that suits your preferences. Please let us know your preferred style or any specific requirements." I replied that I am not interested in an alternative style and requested a refund. Up to this day a refund has not been processed !!!. I tried to contact Cyxus through email and the phone number listed on the website which is NOT working, as well as their CHAT option on the website where there's never a staff to chat with. That says a lot about this Company, I am furious and disappointed about this issue. They seem to refuse to submit my refund !!!.
Karen S.
very bad service, nobody answers my messages , I got glasses that are not my prescription
Katie F.
It took MONTHS to get my order after I paid for expedited shipping.
