CyxusReviews of cyxus.com

I did not receive the glasses I paid for

I ordered two pairs of prescription eyeglasses. The company emailed me two weeks after I placed my order, advising me they ran out of my prescription (-0.25). They asked me if I'd like to use 0 or -0.50 instead. I told them that will not work for my eyes, as I wear glasses all day every day. I told the company if they do not get my prescription back in stock, then I would like a refund. Two weeks later, I did not hear any response to my email, so I sent another email asking for a refund. The company responded a few days later, to let me know my order was on the way. When I received my order, sure enough, my prescription was wrong. They also sent me the wrong color for one pair of my glasses. I have since emailed the company to let them know of the error, and AGAIN have asked for a refund. I have had no response from the company. I have spent $85 CAD and I cannot use the product. I am getting no responses from the company.

I haven't received my order and it doesn't appear to have shipped yet. There's no real customer service.

Emails never got answered; product never arrived

I don’t get my order. You do not answer my letter. Service is awful

My glasses are so freaking late and no replies to 4 of my emails. I’ve enjoyed your glasses in the past. But I will not come back if u do not improve your customer service and turn around

I have not received my order CY38308 placed in January

I never got my order and my order was placed January 23.