Cy-Fair Federal Credit UnionReviews of cyfairfcu.org

Had an issue with the debit card at about 7 pm on a Wednesday. No one to help. Granted banks are closed at that time, but the app is horrible and the phone number you are told to call is a bunch of people who 'don't have access to your account' to see what the issue is, so whata the point?I've had issues with their app before but my card still worked. This time the app isn't working AND my card doesn't work?! ZERO help, unacceptable and stressful. They apologize but that gets me nowhere. Do better. I will still be closing my account, asap.

Message: I want to share my experience with Cy-Fair Federal Credit Union. During a period of medical hardship, I enrolled in their hardship program and was covered by CUNA insurance (now TruStage) provided by the credit union, which was supposed to protect my account and prevent late reporting. Despite following all instructions, submitting required documentation, and ensuring communication between my doctor and the insurance company, my account was still reported as late to the credit bureaus. I have contacted the credit union multiple times, including the CEO and staff, but they have refused to correct the issue. I also filed a complaint with the CFPB and contacted regulators, but no adjustment has been made. This experience has negatively affected my credit even though I acted responsibly and followed the program. I hope this information helps other consumers and encourages the credit union to properly honor hardship programs and the insurance they provide.

Horrible website and app. There site and online app have been down all day with no communication to there customers. Calling there support line after hours send you to a outsourced call center who doesnt know what the are doing.

These people are terrible and awful at customer service. I chased them for days for a simple loan, and they chose to avoid me. One person transferred me to the next, and they all lied blatantly. It was ridiculous. They could have just said they don't have time for a new customer. Wasting my time was a horrible and unethical practice. Their attitudee was the worst ever!