Dissatisfied Former C.
Do not use this company.
Do not use this company unless you're into your hosting company completely losing your databases, not providing a backup, and then being a total a**hole about it and acting as though it was your fault. ***UPDATE*** This company retaliated to my review by terminating my account and reported me to FraudRecord (by their own admission). They took my money and hosted my domains for 5 years before all of a sudden deciding that I was "providing fraudulent information". Take that for what it is worth.
Response from Cyclone ServersJul 27, 2021
Hello, Backups are performed every two days to protect against potential hardware failures. These backups are maintained for internal recovery purposes only, and per our Terms of Service, clients are responsible for maintaining their own data backups on unmanaged hosting plans. In this instance, there was a major hardware failure that required the use of our emergency internal backups. Unfortunately, the customer’s recently added addon domains were created after the last backup cycle, and therefore were not included in the recovery snapshot. We responded to the customer’s inquiries multiple times and explained this situation clearly on each occasion. It’s also important to note that this account was later found to have been created using fraudulent information and was subsequently reported to FraudRecord in accordance with our security policies. Thanks CycloneServers