Bryan C.
I ordered a desk from them online about…
I ordered a desk from them online about 2 months ago. And I have yet to receive it. They sent out an apology email a month after my order stating that they have had problems recently due to various reasons which I will not bother listing. But that was a month ago at this point... One week ago I emailed their support email and I still have yet to hear from them about that. What's funny is that they had an automatic response saying to expect a reply within 1 business day. It certainly does seem like this business is trying based on the few update emails i've received (they look like mass push emails to all their customers affected). And while I can understand that.. this is just plain ridiculous. As a customer it makes me worry that this is just some elaborate scam. If you are thinking about purchasing from Cyburthur, I sincerely urge you not to, to save your money and some peace of mind. I have asked them to cancel my order - so let's hope that at least gets processed.
Response from Cyburthur StoresDec 2, 2021
Hey Brian We are truly sorry for your experience. All our September orders were canceled and an automated refund was processed. I looked into your account and the refund was bounced back. We are currently working with our payment processor, Stripe, to ensure you get your money back soon. Regards




