You can now buy your favorite Home and Office Décor from Cyburthur Stores which aims to bring you the best in Home and Office Improvement, Décor and furniture at the best prices ever.
Cyburthur Stores (cyburthur.com) has 98 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
Also known as
cyburthur.com
Website
cyburthur.com
Category
Home Improvements
Location
Sarasota, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 65% of reviews.
Latest
Most recent review: April 2024.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I order a sofa on Aug 26th, now it is October I still have not receive the sofa. It’s original ETA was 20-30 days. It has passed the ETA date. I have asked their customer support but no real answers on when they can ship the sofa plus I can not cancel the order. So how much longer do I need to wait and let my son sleep on a chair ???
Response from Cyburthur StoresOct 14, 2021
Hi there.
We understand your concerns and appreciate you airing out your views.
We had huge service disruption that had affected your Order among others. Anyway, we are still working on them but to avoid further delay, we have refunded all Order placed in August that have not yet shipped.
Hoping to serve you better in the coming future.
CE
Connor E.
I ordered a headset on the 13th…
I ordered a headset on the 13th September, and it is currently the 1st October at the time of writing this review, and after many correspondence emails and messages through Twitter trying to get a hold of someone to figure out just when my order would finally be "processed" it received the same cut and paste response three times, from James and Abdul. I was finally told through Twitter that my ordered would be shipping out of the warehouse on the 29th, and I would be receiving a FedEx parcel code for it then, which I still have not received to this day
Response from Cyburthur StoresOct 14, 2021
We understand your frustration and concern with this and do take responsibility for falling short of our Standards.
We sincerely apologize for your predicament and experience and wish we could have served you better at the quality standards Cyburthur is known for.
Hoping we can rectify the situation with you in the near future.
CH
Christine
SCAMMERS!!!!!😡😡
SCAMMERS!!!!!
Guys be careful about this website they took my money $900 and never shipped my order or did I get a tracking numnber for my order and it’s getting to a month now.
Don’t buy from them.. I hope they get caught for this
Response from Cyburthur StoresSep 27, 2021
Hi there Christine.
Hope you and yours are well.
I am AbdulRaheem and I will be assisting you with this.
Please do note, that your Order for the PlayStation Gaming Cards was flagged as suspicious by our Order processing system. To help protect customers like yourself from online fraud and protect ourselves from Chargebacks, we will automatically cancel and put any high risk orders on hold.
An email requesting for more verification info about your payment details will be sent to you. If no information is received within 24 hours, the full payment will be refunded back to the original card.
Again, we take online fraud very seriously and to help create a safer shopping environment for all, we take preemptive steps including the above.
Anyway, concerning your order, the full payment was refunded on September 22nd. Refunds may take 3 - 5 business days to reflect back into your card.
You can contact your bank with the Acquirer Reference Number (ARN): 82305091266000007927583 to trace back your refund. You will need to have your billing address and more info as may be requested by your bank close by.
Please do accept my apologies for your inconvenience. As a tip, buying bulk digital codes will always seem fraudulent and be deemed high risk. I would recommend buying them in separate individual orders.
Thanks and best regards,
AbdulRaheem
VP - Customer Care and Success
Cyburthur Stores
CU
Customer
Order not dispatched even after a week of ETA
Dear Cyburthur,
I had ordered a chair from you on 21st August, and I was given the expected delivery to be 20 September. I got no mail giving any tracking details or even a confirmation that it had shipped. Okay, I understand, maybe something happened. Maybe, they should have informed me. No one did. I understand, maybe due to less staff in Covid. I sent a mail to support on September 19 about how I didn't receive any details yet and they replied that it was delayed. Okay, I understand. I asked if I could cancel the order as I really need a chair and I would prefer buying one at a higher price in a local shop now rather than waiting another month. You said no, I understand, maybe you already paid the seller and can't cancel. I asked for a new timeline. They said I could expect dispatch and tracking details by Friday (24th September). I am writing this review on Sunday, 26th September, a week past my original ETA, 2 days past my "postponed" dispatched date, still no dispatch mail, still no tracking details, sitting here with payment done in full, without having any chair a month and a week later.
Sincerely,
A Cyburthur Customer
Response from Cyburthur StoresSep 27, 2021
Hi there Kishan.
Abdul here from Cyburthur Stores. Firstly, I would to extend my sincere apologies for the extremely delayed order.
Your Gaming chair package was unfortunately delayed to reach out dispatch center. We process international orders for export and this takes a few days to a week. We will normally send out a proactive email indicating this stage to keep you in the loop. To top matters, we had a slight technical and system error that halted our order processing for two weeks. We posted this on our Statuspage here - https://status.cyburthur.com
However this error has since been resolved, as we mentioned in the email that was sent to all Customers whose order had not yet shipped as of Thursday.
Concerning your order, the warehouse team has not provided any ETA yet, but I will follow up to your tickets that you may have submitted. We are still having a ticket backlog and actively working against it.
Again, I am sincerely sorry for the delayed order. You will notice with other reviews, we strive to offer exceptional customer care and service, but we may sometimes fall short of our standards.
Best
AbdulRaheem
VP - Customer Care and Success
Cyburthur Stores
MB
Meryem B.
Very poor customer service
Very poor customer service
Response from Cyburthur StoresSep 22, 2021
Howdy Meryem.
We appreciate you airing your concern and review.
Please do note we had a slight backlog and order fulfillment delays as stated on our Status page (https://status.cyburthur.com). Anyway, we are now working against the backlog and hoping to get everything back on track as soon as possible.
Can you please create a new ticket for your Order. From my end, your Order shows up as delivered so I'd like to inquire more about your experience.
Anywho, I will follow up on you experience with the rest of my team to ensure you get the high level of service as all our other customers.
I again sincerely apologize for your predicament.
~ Abdul
CM
Christivie M.
Hello I bought a velvet love seat from…
Hello I bought a velvet love seat from August till now I don’t have any feedback. No email or messages. I’m too confused.
Response from Cyburthur StoresSep 22, 2021
Hi there Christivie.
I understand your frustration. We did have a slight backlog with sending out shipments but we are now fully actively working on clearing that up. One of our agents and happiness baristas will attend to any tickets you may have submitted. They are attending to tickets in the order they were received.
As for your Order, we will make sure it's headed your way as soon as possible.
Sorry again for this inconveniences. I will personally address this and look up your Order to push it up the queue.
We will work to resolve this and get you up to our quality standard and experiences.
Best
~ AbdulRaheem
