CyberPowerReviews of cyberpower.com

Bought their UPS. Their pc software shows I need to register to use Battery Health Index (BHI) which is helpful to estimate battery lifespan. I thought this worth to register to get BHI. You do not realize BHI is part of a paid subscription service until AFTER you jump through hoops to register. Sneaky way to get your email and person info.

Purchased a pc 9 days ago, it was shipped and delivered with the power lead inside the case bouncing around off the motherboard (great start) from there 8 days of hell with black screens and usb ports disconnecting randomly, then when I was resetting windows to do a return the pc up and dies on me and now just left with a red and yellow light on the motherboard and the pc will not boot, they are now saying it has to be returned in ALL original packaging and the expanding foam bag inside, this is were it gets funny as the expanding foam bag once removed will NOT go back in. I can feel a court case for a refund brewing here

Cyberpower app suddenly stopped sending power outage notifications and it CANT BE FIXED. After spending hours verifying the settings as instructed I have to throw it in the trash and buy one that works. This is CP1500AVRLCDa

I like their pc's they are very good.

Absolutely avoid this company. I purchased a prebuilt gaming system spending thousands of bucks. You would think that a prebuilt system would be working, right? Well, think again. After months of my PC freezing and rebooting randomly and trying to talk to their tech service again and again, which was quite useless, I figured they sent a bad Power Supply Unit. Their customer service is a joke.

Habe vor 3 1/2 Jahren eine USV Typ OR600ELCDRM1U von CyberPower gekauft und musste bereits zweimal den Akkupack kurz nach Ablauf der zweijährigen Garantie trotz ordnungsgemässer Wartung und Temperaturumgebung austauschen. Eine Kulanzregelung wurde abgelehnt und stattdessen ein 50€ Gutschein beim Kauf einer neuen USV angeboten. Nachhaltigkeit scheint bei CyberPower also keine Rolle zu spielen. Der Kontakt zum Support war in dieser Angelegenheit mangelhaft. Es wurde behauptet, dass ich das Produkt nicht bei einem lizensierten Partner von Cyberpower gekauft habe - was ich durch Rechnnungsbeleg widerlegen konnte und danach versuchte man meine Anfrage mit dem Hinweis abzutun, dass man die Seriennummer nicht in dem eigenen SNR Tracking finden kann. Kundenservice sieht in der Tat anders aus.

I ordered a gaming computer for my son for Christmas; it was over $4.5k, a huge thing for him. It arrived a few days before Christmas with a broken motherboard (likely due to their shipping procedures of mailing the card installed and then forcing packaging material in there). I sent the machine back for them to replace the board and when it returned (its 3rd transit by company policy mandated ground ups) it arrived back with a broken video card. The card powered the display when the board was broken, but did not do so when it was returned to me (again probably because of their shipping methodology and the card's weight). They asked me to send the card back, when they received it back, I was told the card was out of stock and that it would take another month for me to get one unless I agreed to a different card. I agreed to the different card. They notified me two days later that they checked the broken card I sent back and said they "will no longer replace the broken card because the card was broken", which is beyond frustrating. I asked if I could return the computer and get a refund, they replied that I was now beyond the 45 day window, it was then 60 days since purchase because of the repair time on their side and the slow UPS shipping they use. I reached out to their disputes department and they agreed that day to send me the replacement option for the broken card, I accepted it again; but no card was shipped. I called them almost daily asking for a tracking number, to be told it was being tested, then it failed testing but that it was a similar card that they waited for that failed and not the replacement card they had proposed and not to worry they had many of the replacement options and again said they would send it. Another week went by still no tracking number. At that point it was over 3 months since I ordered a computer and several weeks since they agreed to send me a replacement card. So I was forced to chargeback the computer on my credit card. Issuing the chargeback evoked a response from them but how can I trust anything they offer, I am leaving it to my credit card company to handle. I hope you all have better luck with some place else. Side annoyance, their lead RMA guy was about as rude as he was ineffectual.

Habe eine USV von CyberPower "PFC Sinewave" die aber leider unschöne Probleme bereitet. Bei einem Gewitter ist sie mit einem Fehler ausgestiegen, statt die angeschlossenen Geräte am Leben zu erhalten, hat sie einfach abgeschaltet und das NAS sowie den PC gekillt. Laut Support soll es an der Verlängerung gelegen haben. Gestern ist die USV ohne Gewitter erneut ausgestiegen aber ohne jegliche Fehler, nur die Akkuanzeige war auffällig, dass dieser leer bzw. nur noch zu 3 % gefüllt sein soll. Nach einer Stunde ohne Strom war der Akku auf einmal wieder bei 87 %. Dem Name USV wird das Produkt leider gar nicht gerecht. :( Daher keine Empfehlung, wenn das Produkt im Notfall vollständig versagt.