Country Wine & SpiritsReviews of cwspirits.com

With everything going on in 2020 this company charges five times the normal amount for a bottle of Blantons.

Bottle came damaged. Seal was broken and it leaked. Company would only reimburse me 50%? Since the seal was broken I was concerned that it may have been tampered with so I didn't want to drink anything that was left but wanted a replacement. They wouldn't replace it when it was there fault on bad shipping.

I ordered this as a birthday gift 21/2 weeks ago, and the recipients still have not received it. What rating would you give yourselves for that type of performance?

You use FedEx and their customer service is horrible! I never got my package and when I did get a package it was the wrong one addressed to someone else!😡 I called them, they said someone would pick it up the next day and FedEx never showed up, called or sent a message as to why. I'm done! Won't be doing business with you until you change couriers.

No product was delivered.

Your employees are thieves.

After being disappointed that my shipment didn't arrive on-time, I waited a few extra days expecting to hear something (delay in shipping, unusually high ordering volume) - anything to explain why my order didn't arrive. Nothing. So I started looking into this myself. Turns out, my shipment was 'broken' by the carrier, and deemed 'unable to deliver.' Sure, I was upset when I reached out to customer service, (no update, no word, no nothing) - so what response did I get? No, not a generic 'we're so sorry' or 'we're doing the best we can to fix this,' Nope. Instead, it was attitude. "Once this shipment is returned to us, we can replace the broken products and then send your order out." What a joke. The shipping carrier stated "this shipment cannot be delivered" and that's my fault?? I had to tell YOU that the shipment was broken, you never communicated to ME, the customer. And then, after getting paid by me, and paid by the insurance on the shipping damage - you still wanted to wait and see if anything was salvageable before even attempting to make it right? Well, you can keep your 10% coupon. I won't be ordering from you again. A lot of the products I wanted where either out of stock, or in the wrong size - on top of you lack in concern that products actually make it to the customers. If your going to proactively tell customers there is a problem, please don't get upset with them when it's pointed out to you. I'm not being a pest asking for my order to be fulfilled, I'm being a customer. Or at least, I was.

Great service and product, however, I believe that my credit card information was compromised in the process of using your service. Charges were made to my card in California... Pain in the behind to clear up... other than that - Great!