CW Outlet & Supplies Reviews | Read Customer Reviews of cwoutlet.com

CW Outlet & Supplies Reviews | Read Customer Reviews of cwoutlet.com

CW Outlet & Supplies reviews

154 approved reviews, newest moderated first

Paul J A.
Mar 15, 2026
The cartridge did not work
The cartridge that I purchased would not work in my h.P printer. The printer error message stated ot was not an h p original cartridge. I wrote to your customer service to request a way to get past this error or, if not able, to send this unused cartridge back for a refund. I sent two messages to your customer service and never received a reply. I went out and purchased h p original cartridges and still have yours in its original box awaiting communications from Cartridge World.
Response from CW Outlet & SuppliesMar 16, 2026
Hi Pail, I am so sorry for the frustration you’ve experienced with the printer error. I wanted to let you know that we actually sent a reply to your initial inquiry about two weeks ago. Please rest assured that you are fully covered by our Product Guarantee. We can certainly process a return for a full refund for that unused cartridge. I have sent a fresh follow-up email to you today with instructions on how to proceed. I’ll be keeping a close eye out for your reply so we can get this resolved for you quickly! Best regards, The Team at Cartridge World
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Office Manager The Family P.
Mar 12, 2026
10/10 would highly recommend!
Site is easy to use, customer service is top notch. Fast delivery!! What else could you ask for? :)
Response from CW Outlet & SuppliesMar 12, 2026
Hi there! Thank you so much for the 10/10 recommendation! We are wagging our tails over here knowing that you had such a great experience. As an Office Manager, we know your time is precious, so we’re thrilled the site was easy to use and the delivery was fast. We love supporting businesses like The Family Pet, and we'll be here whenever you need a "refill" to keep things running smoothly. Best regards, The Team at Cartridge World
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Frank S.
Mar 12, 2026
Professional and prompt
Their latest shipment was handled in a professional manner and with dispatch as have been all the others. I have dealt with Cartridge World for more than 15 years ever since they had a store in Wallingford/Seattle and later when they were working out of Redmond. Even bought a printer from them. Nice people and great service. Frank Shirbroun, Live Oak Booksellers
Response from CW Outlet & SuppliesMar 12, 2026
Hi Frank, Thank you for your continued loyalty to Cartridge World. It is an honor to have supported you and Live Oak Booksellers for more than 15 years. Whether it was through our Seattle-area stores or our current shipping process, our goal has always been to provide service with "dispatch" and professionalism. We truly appreciate your long-term business and your kind words about our team. We’re here whenever you need your next shipment! Sincerely, The Cartridge World Team
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Dennis G.
Mar 10, 2026
Quick service at a good price.
Quick service at a good price.
Response from CW Outlet & SuppliesMar 11, 2026
Hi Dennis, They say "time is money," so we’re thrilled we could save you a bit of both! Thank you for the review. We aim to keep our service fast and our prices fair so you can get back to what matters. We appreciate your business and look forward to your next order! Best regards, The Team at Cartridge World
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Kelly B.
Mar 9, 2026
Great Match & Even Better When It Wasn't
This was my first experience with Cartridge World. I purchased replacement color ink cartridges for both a Brother MFC-J6945DW and HP 8600 printer. The order process was easy, pricing reasonable and delivery free. When the cartridges arrived, I had success with the remanufactured HP 951XL cartridge - first test print was perfect. I wasn't so lucky with the compatible Brother LC3037. After multiple cleanings and adjustments, I still couldn't get a clean page with any of the colors. When I notified Customer Service, Carol proactively explained that the cartridges that weren't working were covered under their guarantee, and she would guide me through the process. This was a pleasant surprise as I'd determined that these cartridges were a failed experiment, with me being out the money I'd spent. I awarded 4 stars because there was still the issue of the compatible cartridges not working with my printer. But for integrity, honesty and the fantastic customer service provided by Carol - 5 stars!
Response from CW Outlet & SuppliesMar 11, 2026
Hi Kelly! Welcome to the Cartridge World family! Thank you for the honest feedback. We hate to hear that the Brother cartridges gave you trouble, but we LOVE hearing that Carol was able to take the stress off your plate. We never want our customers to feel like they are "out the money" if a product doesn't meet expectations—standing by our guarantee is just how we do business. We’ll be sure to share your kind words with Carol. Happy Printing (with that HP!), and we're here whenever you're ready for your next set. All the best, The Team at Cartridge World
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Office M.
Mar 5, 2026
easy online ordering
Ordering online is a smooth process.
Response from CW Outlet & SuppliesMar 11, 2026
Hi there! Thank you so much for the 5-star review. We’ve worked hard to make our website intuitive and easy to navigate, so it’s wonderful to know that you had a smooth experience from start to finish. We appreciate your business and are always here to help whenever your office needs a refill! Sincerely, The Cartridge World Team
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James A.
Feb 27, 2026
Great Product at a reasonable price
Great Product at a reasonable price
Response from CW Outlet & SuppliesMar 3, 2026
Hi James, Thank you for the 5-star review. We’re glad we could provide the quality you need at a price that makes sense. See you next time! All the best, The Team at Cartridge World
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-unhappy
Feb 26, 2026
Product description and Image :very misleading.
Product description and Image :very misleading.
Response from CW Outlet & SuppliesMar 5, 2026
Hi, Thank you for your feedback. We aim for total transparency in our listings, so we're sorry to hear we missed the mark for you. We want to reassure you that we stand firmly by our product guarantee. Our team has requested more information to get more details on the discrepancy you noticed. We are committed to finding a solution that works for you and ensuring you are satisfied with your purchase. Sincerely, The Cartridge World Team
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