CuyanaReviews of cuyana.com

I’ve had an incredibly disappointing experience with your customer service. The customer care number is always on voicemail—no one ever answers the phone, no matter when I call. Email support has been equally unhelpful; they’ve failed to resolve a very basic issue involving a gift card refund. I was explicitly told over email that the full amount of my return—including the portion paid with a gift card—would be refunded to my original payment method. Instead, I now have $600 stuck on a gift card that I don’t want or intend to use, especially given this frustrating experience. The bags I ordered were far too large, and now I’m left with store credit I don’t want, from a company I no longer trust. Very disappointed with the lack of transparency, follow-through, and customer support.

I placed my order on Dec 9 and paid for upgraded shipping to make absolute sure it would arrive in time for Christmas, as this was a gift for my mother. One item shipped in a timely fashion and arrived on time. One of the items never processed -- despite the site saying processing is 2-4 business days -- and it was still not shipped on Dec 23. Customer service failed to respond to several emails (they conveniently don't have a phone number) and then when they finally did, they told me my order was shipped and would arrive on Dec 24. Only one of the three items from my order was showing as arriving on Dec 24 -- not the item that was still processing (2 weeks after I placed the order). When the final item was still not shipped on Dec 22, I sent another email asking them to overnight it. They then told me "this item is unavailable and had to be removed from your order" but would I like to place an order for a different color? Maybe I would have had I still had time to get it by Christmas! To make matters worse, the one item that actually did ship -- which they told me would arrive on Dec 24 -- is not arriving till Dec 26. Too late to give it to my mom, as I will be leaving home to visit her (3h drive) on Christmas day. Buyers beware. This company does not value their customers in the slightest. I am a return customer and I paid over $1k for this order, which they failed to fulfill. I will never purchase from Cuyana again and will never recommend them to anyone.

Hold jer langt væk fra dette firma!! De svarer ikke, når man skriver til dem, og de sender ikke dine varer, men er rigtig dygtige til at hæve dine penge! Jeg har nu via min bank oprettet en indsigelsessag mod firmaet for at få mine penge retur.

Fup firma har nu ventet 1 1/2 måned. Og stadig ikke modtaget min pakke. De svarer ikke når du skriver til dem og ingen tager telefonen. Jeg er rasende - hold jer langt væk

Jeg har bestilt et par sko og har ikke modtaget dem det er over 3 uger siden.Har skrevet til dem men får ikke svar.Ja hold jeg væk fra dette svindel firma jeg er rasende.

Svindel. hold jer væk. firma eksister ikke.

I’m stumped! I’ve gifted and purchased many items from Cuyana. I’m having a difficult time getting in touch with a human and when I do, it’s obvious the human has not read my message. I simply want to return 4 items from my building, since I don’t have a car. My building is able to handle the coordination with various shippers. I’m astonished at how unreliable and inaccessible the customer “service” division is. Beware shoppers!!!

Purchased a passport cover that didn’t fit my passport - how is this possible when passport dimensions have been standardised internationally for over 100 years? When speaking to customer service, they completely disregarded the product failure and lack of quality control. Instead, I was simply told to pay for return shipping and return import tax if I wanted to proceed with a refund. Unreasonable and honestly putrid customer service.