Salseros
Unprecedented behavior: Company resorts to false accusations months later.
I am appalled that Custom One has chosen to reopen a case resolved on February 5th specifically to smear my name and paint an inaccurate picture. For a full context of how this dispute began, I encourage other customers to read my previous review for reference. I would have ignored their latest message and let it go, but I cannot let them smear my name. This company is a lot worse than I ever imagined; their behavior is truly unprecedented. The claim in their recent reply that I called anyone a “scammer” is a complete fabrication. I have the entire email history of our professional correspondence, and at no point did I use that word or any unprofessional language. I have all the receipts to prove this if necessary. It is a serious lack of integrity for a Production Lead to publicly accuse a customer of verbal abuse to justify their team's initial refusal to honor their own return policy. The reason I kept the 1-star review was because of how they chose to pursue this: first by gaslighting and ignoring my concerns, then by unsuccessfully flagging my review as "untruthful" to Trustpilot. Even the refund process was a struggle; they initially only sent half the agreed-upon amount, and I had to reach out again to correct their math. A partial refund for physical items does not account for the emotional stress, the time spent auditing their errors, or this latest attempt at character assassination. I would still not recommend them to anyone.
Response from Custom 1Mar 24, 2026
Hi Salseros, Thank you for your extended feedback and for taking the time to share it with us regarding your resolved case. Stay safe & healthy! — Jill Hanson Production Lead, Custom One