Sarah H.
Don't work with Custom Made Packaging
Don't work with Custom Made Packaging. Horrible customer service by account manager Matthew when he made a mistake on an order took zero accountability and refuses to give a refund.
Response from Custom Made PackagingAug 12, 2025
Thank you for your feedback. We regret to inform you that a refund was not issued as the boxes were printed in accordance with the specifications you had approved. In line with our policy, a full refund is only provided in the event of an error caused by our production team.