customlids.com is listed under Accessories.
customlids.com (customlids.com) has 28 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Scott B.
Stay away! Once ordered, there is no communication, no way to get an update, no phone / chat / email support. $500 and two weeks later I have NOTHING, not even word anything happened. Just a receipt from Shopify and a Fanatics support org that can't help.
Sh C.
I placed an order for 8 custom hats that I never received. I waited nearly 2 months for these hats, only for them to tell me they ran out of stock for the hat that I wanted my design to be printed on. How does a hat company run out of hats? Not only is the shipping time unreliable, their customer service was just as horrible. Not once did they provide a status update on my order. I had to email them twice to check if they even knew about my order. Don't order from this company
Christie M.
I ordered from them over 2 months ago! My order had the wrong shipping info. The order was sent back and is still being held at the their local post office! I just want a refund at this point. It takes 2 weeks to get a response there is no phone number to contact so I'm going to have to call my bank and issue this as fraud. Sucks!
Genericsilver
After creating a hat that took several hours to make now it won't let me upload it to the shopping cart with hours of glitching and reuploading from the start this website sucks
Slayvid B.
I received a badly lopsided custom hat. Stitching is bad on the Nike hat. Seems like a factory reject hat that I paid way too much to be customized. Embroidery is good though. Wish it wasn’t done on a defect hat, worthless
Albert G.
They run small after it’s all said and done, ordered a L/XL and a S/M for my business, they both run too small to even use so money down the drain don’t waste yours.
Anthony M.
Poor quality and no customer service, ordered hats with a clean simple white logo that consists of 7 lowercase letters and a period, black snapbacks with white raised stitch lettering, period is oval and is supposed to be round, stitching is fraying upon arrival, overall bad quality of workmanship, custom lids says that the work within specification, forced to dispute via my bank but a review is warranted to help then next person avoid poor quality and service. I would use a different company for custom hats.
David T.
I ordered a new era 59fifty fitted hat which came in a reasonable time and it was great. I was so impressed with the product. Therefore, I ordered a second new era 59fifty fitted hat which came in a reasonable time but had an awful experience. The second hat graphic was great. The graphic was exactly what I was wanting. The fit of the hat, on the other hand, was not correct. The tag said it was the right size, but it was either poorly constructed or stretched out during customization. The hat was much bigger in size. I reached out to support and they said the size is correct and would not replace or refund. They said they would give me 15% off of another purchase. It appears the quality of the products at custom lids is hit or miss which is disappointing considering the price of the product. Do not recommend unless you like to gamble!
