EJ
Not trustworthy
Not trustworthy. For the product I wanted, they were telling customers "order by December 7 to ensure Christmas delivery" because "items ship 5 business days after order." I ordered on November 29. On December 14 (11 business days later), I wrote to their support email address and received a bot-like response on December 20th stating that order was "currently in transit" along with a USPS tracking number with a status of "label has been created." Four days later, the USPS status hasn't changed, and the status on Customizeaf.com's own website says the order is "Pending." When I reached out to their support email again, I got the exact same canned bot email response as before assuring me that the product will arrive on schedule. I reached out to their phone number (which only accepts text), and have not received a response. At a minimum, they are dishonest about order status and ship times, and have really terrible customer service. It remains to be seen if I will actually ever receive the product, but certainly not in time for Christmas. UPDATE: December 31st I finally received the package. The quality was satisfactory. However, in the intervening timeframe, the updates I received about the shipment continued to be bot-like and not very reassuring. And of course it took over 4 weeks to arrive, not the less than 10 business days they promised, and not before Christmas. It turns out this vendor sources a lot of its products from China and uses the same Chinese shipper as AliExpress, which then hands off the shipment to USPS. If this vendor would just be honest about shipping times, actual order status, its shipping process, and allow negative reviews on its own website, they could increase their rating. I won't use them again.