Customizeaf ™Reviews of customizeaf.com

I’m disappointed with the quality of the work. It’s a lot smaller then they lead on and the picture of my beautiful Uncle looks like it was glued on. This was supposed to be a Mother’s Day gift for my mom and I now have to apologize for something that should have been a great memory looks like a Kindergartner did it. Shame on this company, do better!!!

Scamming pieces of trash. Sad this great country does business with a$$hole China. No items ever delivered and They stole $81.81 from me. They claim USPS has it. Nope, they dont. Anyone else wish to file class action suit?

What a crock! I did get my item unlike a lot of people here but it was chipped off in the back of it and the picture was distorted and nothing like how clear and beautiful they made them seem. Now I bought this for a friend who lost her 2yo son 5 months ago and was elated to find something worthwhile.....so I thought. I have emailed and did get a bot response of we got your email blah blah blah but I know I'll never hear anything back and wasted money. She may cry just seeing how ugly they made the picture of her son look ugh! Rip off.

These scammer companies are getting better and better. I hope you read this review before you order from them. I found this cute sign. Checked out the company, customized.com, to avoid getting Chinese crap. Addresses showed in US, Canada, and UK. Ordered the sign for a friend's birthday and provided her address for shipping. The tracking link they gave me showed the item being shipped from China, not their supposed California warehouse. They tried to ship the gift to ME at my friend's address, which obviously got returned. After back and forth in both email and text I chose to have them reship (this is before I went digging). When the 2nd shipment also came from China then went missing, I started to get suspicious. I found that emails/texts are only responded to at night, Pacific coast. I asked for their customer service number, to which they replied, "Sorry we don't have phone customer service at the moment." Seriously?!?!? So I decided to look up the locations on Google maps, and the one in California, is a SELF STORAGE place! And the one in Canada is a different business. Their website looks really good, presents as an American company, but it is all a front.

I waited 4 Weeks for getting the wrong item delivered. After countless automatic generated E-Mails I finally got assured a replacement. That is now 5 weeks ago and I received anything and no one is answering my E-Mails. Do not order!

My review is similar to many others I’ve read on here. The customer service is terrible and the product itself arrived a month after the holiday I ordered it for. On top of which the product itself was really cheap-looking and I paid extra for it! This company was the last straw for me ordering anything like this online again.

Same as everyone else here. I ordered 11/26. Received a notice of shipment w/ tracking number that is was sent on 12/16. I contacted the company on 12/28 as the package was still not received by the shipping company. over the next 2-3 weeks several emails where they consistently lied about the shipping placing the blame on the shipper and ignoring my request for a refund. I finally filed a dispute with my credit card company and suddenly I get a response showing that they actually provided the package to the shipper. Bunch of scam artists.

Like others on here....ordered 12-5-22. Got a shipping notification 12-28-22, that didn't work. 1-9-23 USPS still awaiting package. Zero actual communications. Everything automated. Dreadful experience. Please...stay away from this shoddy company. I suspect it is actually a scam. I have requested cancellations, refunds, and even any sort of personal, real-person response. NOTHING! At the end of the day, the joke is on me as I fell for what I read on CustomizeAF website....from reviews to how they really care about the customer. I suspect those reviews were made up and their actions clearly indicate they have no integrity and care even less about the customer.