Customizeaf ™Reviews of customizeaf.com

Never received my golf tee, rip off, you owe me, will have it takin off my credit card, rip off don’t buy, ordered November 15th, still haven't received it, rip off don’t buy anything from this site

I liked the product I purchased, it was great. My issue is with both how long it took to get to me, as well as the complete lack of customer service I received from the company. I emailed several times, always receiving an auto response but never a real answer to my concerns or questions. They created a shipping tracking number and then told me it was "on it's way" but it took almost two more months before I received it. They made it clear that they didn't care about me as a customer, and I won't shop with them again.

I gave two stars while really thinking it could be a one-star or maybe a three-star review. Here's why I'm torn. I ordered on November 26, 2022 and just got my order on January 10, 2023. Now, that is within 6.5 weeks of ordering, so it isn't crazy. However, the customer service and communication definitely deserve one-star at most. Like others said here, they really "lied" about shipping status and tried to put the blame on shipping partners and USPS. And it is clear that any response I did get was AI-generated. No real people are reading messages and texts. When I ordered, it was IMPLIED that I'd receive my order in time for Christmas. But if I'm being honest, I think the small print might have said normal delivery time is 6-8 weeks. So, my gamble on them did not pay off in that sense. The sign is nice, albeit a bit thinner/flimsier than I had hoped. Still, it is good looking and I think my gift recipients will like it. They need customer service personnel if they are to stay in business. In addition, I wrote a review among their "glowing reviews" on their own site that was negative (about no communication and poor customer service) and they deleted it or never let it be posted. Dishonesty again. So, buyer beware. They did provide my order, it looks pretty good, but it took almost seven weeks and I was in frequent communication with a bot about when I could expect my order.