Kristen
Bought a "Grill Platter"
Bought a "Grill Platter". Received it and it's crap! It is cheap plastic that comes with instructions not to put hot food on it! Its a grill platter!! I reached out to customer service who offered nothing more than basically telling me it's for decorative use and they hope I enjoy it!? I asked for a full refund. That request was not addressed despite their website stating "Shop with confidence - every order is backed by free replacement or refund support." I have now sent screenshots of their own website regarding the item description which presents as an actual useful item (not decorative) and their refund statement. I haven't heard anything back yet. Buy from this company with EXTREME caution!!
Response from Customizeaf ™Jun 2, 2026
We are sorry to hear that you were disappointed with your purchase and your experience with our customer service. We sincerely apologize for any frustration this situation has caused. Our goal is always to provide helpful support and work toward a fair resolution for every customer. Please contact our support team via email if you have not already done so, or reply to your existing support ticket. We would appreciate the opportunity to review your concerns in detail and assist you further. Thank you for your feedback. We value your input and hope to have the chance to address your concerns directly.