Liam O.
I placed my order mid June, now I have to pay 315 in duties
I placed my order mid June and still haven’t received it. The service has been terrible and the experience has been even worse! Just when I was supposed to finally get my grillz tomorrow I look and it’s 315$ duties charge , my whole order was just under 600$ btw, this is outrageous! Never buy from them, especially if you aren’t in the US. Then when u asked for a refund as I’m not picking my package up, they said they will take 20%. Worst shit ever! Do not buy from these scammers!
Response from Custom Gold GrillzOct 8, 2026
Hi Liam, thank you for your feedback. We understand how frustrating a long wait is. As our Shipping Policy explains, customs duties and taxes on international orders are the buyer’s responsibility, and our team is actively working with you through our support system on the duties charge and your options. We’ll follow up with you directly. If you’d like to reach us sooner, you can email [email protected] or call (415) 413-4915, Monday to Friday, 9am to 5pm Pacific.




