Customers BankReviews of customersbank.com

I have worked in real estate for five years at the same brokerage, same brokerage bank and same bank for me (WF). I deposited a large check in my business checking account with WF, the usual small portion would be available immediately and the rest within 24 hours. 24 hours later all my money was listed in my register and all funds available. The next day, a very large portion of that deposited money was removed from my account. I called WF and was told they had not received the funds to cover my initial large deposit. Called my broker, the broker's bank was contacted and WF HAD RECEIVED THE TOTAL AMOUNT OF FUNDS THE DAY BEFORE. I called WF and informed them of the information, this time I was told because of the large amount of my deposit I had to wait eight days. I explained to the CS Rep that WF is already in possession of all the funds. Why is WF holding my money? I asked to speak to his supervisor, that was just a time suck. The CS Rep came back on the line several times stating he was waiting for someone to free up to speak to me. Wells Fargo has definitely gotten much worse when it comes to customer service and satisfaction. Very disappointed with Wells Fargo after 25 years of being a loyal customer, I am actively looking for another bank to do business with in the future.

My homeowners insurance has been cancelled due to non-payment by the mortgage company, be careful when you use them. They don't respond to your emails or calls. This has been going on for many weeks, now i have to pay out of pocket inspite of paying the mortgage compnay. They collect money from you but won't pay home owners

They came after me for a PPP loan. They did not ask for repayment until after the time period in which I could have applied for forgiveness. They never wrote to me until after that time period had lapsed. I deserved a written letter telling me that I needed to apply and how to do it. Instead they waited and then just demanded payment with interest.

DO NOT take a loan with this company. They set an amortization payment over x amount of months but the last payment is more and will not be withdrawn from last payment. Further they report to credit unions of your loan delinquency. I was $1.29 past due and the amortization calculations were set up to fail.

On September 2, 2025 I found that someone fraudulently applied for a PPP Loan using my name and former home address as the business address of a used car place of business. Customers Bank approved the loan on 4/21/2021 for the amount of $20,833. • I have never applied for a PPP loan. • My former address is a single-family house in a suburban subdivision. I sold the property in August 2016. • I have never been employed in the used car business. I am a 40-year RN. My credit bureau reports show my healthcare employment. • Due to previous breeches of my data with a 3rd party healthcare clearinghouse, AT&T, Experian, and the IRS, I am aware my data is on the dark web. My credit bureau accounts have been frozen since 2012. I have reported the fraudulent PPP loan to the FTC, SBA, and Customers Bank (the lending institution, guaranteed by the SBA). I have reviewed and placed fraud alerts on my 3 credit bureau reports. All of the above was shared in my initial report to Customers Bank. When I attempted to get info from Customers Bank, the Help Desk rep was evasive and misleading despite multiple emails and attempts to get the information. • I asked to know if any money was disbursed to the applicant. • I asked how Customers Bank was able to access my credit bureau reports as all have been frozen since 2012 • I asked where the applicant received their loan documents e.g. email, snail mail. • I asked with whom I was communicating via the Customers Bank PPP Help Desk (directed to by the FTC). • I asked for a telephone number so that I could speak with a representative of the Bank. The rep responded • using the wrong loan number for “my” account. • answered only one of my questions – no money was disbursed to the applicant. • provided a telephone number for the PPP Hotline which was no longer in service. • asked me to provide my Social Security number via email for validation of my identity. • Advised that the loan was cancelled because it was not approved. I sent the rep screenshots from the SBA’s myPortal site showing the loan was approved by Customers Bank on 4/21/2021 in the amount of $20,883 with a Maturity Date of 4/21/2026. I asked for a copy of the Customers Bank loan documents. I was advised that I would need to provide Customers Bank with copies of my police report and my Identity Theft report to the FTC, a copy of my drivers license, and a signed and notarized Affidavit of Identity Theft. IF only Customers Bank would have been so diligent in proving the identity of the fraudulent borrower, we wouldn’t be here today.

Customer Service is the Worst!!! We had a wonderful contact person at the bank, but once she left, the next rep was all about charging outrageously high fees for any type of transaction. They hide their high fees with a simple, "this was part of the contract"; however, their fees feel predatory. They charged $160+ monthly fee for a small business account and said the fee can be waived if the account had a balance of $125K+.

In a nutshell: They market as AI through Upstart, as a data driven business offering the best rates. The reality is they are giving the highest rates for the maximum amount of verification they require. Customer Bank offered $5.5k at ~28%; I was offered $10k at ~15% from a different lender for fewer documents that Upstart/Customer Bank required. Purely a funnel marketing feeding business. dishonest. Also will not delete your personal financial information when requested. Just avoid.

These people are clowns. Their "rates" are absolutely predatory and their customer service is bottom of the barrel. If anything, save yourself the hassle and and go elsewhere.