CustomCatReviews of customcat.com

Frauds! They charged me $240 for a subscription I never even used and refused to give me my money back.

Set up my store with CustomCat as the print on demand. Using CustomCat Support - Help instructions, I set up different shipping methods. One being "express". My customer ordered an item. Selected express. Did not receive item till 10 DAYS LATER. First, they used a lame excuse of the item not passing a quality check. Then they came back and said it was because I used "express" as a type of shipping and they don't offer express. Their help literally offers an option for overnight shipping and does not say you cannot name it "express" in shopify. Sad that they couldn't figure out what express means and ship it with the proper method. Worse that they made excuses instead of taking ownership.

New customer and tested them out. Customer service was super fast and answered my questions - no some canned garbage others use. Placed an order and shipped in less than 24hrs. I haven't ordered a sample yet, but so far a great experience. I will update if this info changes

Overall I had a relatively good experience with CustomCat, however when my business expanded enough that I no longer needed their fulfillment help, I went to downgrade my subscription and I immediately lost access to the pricing discount despite having already paid for a full month of discount. I wasn't warned of this before downgrading either. That's bad practice and soured what was otherwise a pretty neutral to good experience with the brand. I should retain the benefits through the end of the period I already paid for. Their production time was pretty fast although the shipping method was often slower than normal (included a 3rd part with local handoff to USPS). Prints were as promised and good quality in my experience. Hopefully they'll take this feedback into account and adjust it for future users.

My god these lot are literally the fastest printers out there, they are so fast that they had my item printed and sent before I even got to it in my etsy store and the quality of their Digiprint is next level....your customers will definitely thank you and leave a review

I have started to pick up a sales now in my etsy store and have 100% on time delivered to customer rating on etsy. I have had repeat purchases from customers delivered on time no problems. If you have a question Custom cat will always get back quick to me. Customcat has a paid membership that would suit someone getting 20 sales a month or so. And a free version, the paid sub gets a few dollars off t shirts and customcats other products. Witch would leave a bit of breathing room for more profits but if you have the free plan there is still room to make profits. They have shirts starting at around $6 US and a little under, most of their shirts for quality and are around $12.00 US to 19.00 US and even better quality depending what you want. They have products fulfilled and out to the customer really quick. The delivery is one of the cheapest if not the cheapest i have found out there personally. If a customer buy's more than one item depending on what is it is are charged only $1.50 us each other item or so you can see their shipping rates. I would put my money on custom cat to look after my E business with fulfillment. I am glad i used Customcat give them a go. Customcat also offers digiprint a vibrant print.

Great printing quality but TERRIBLE customer service!!!!! Its been over a week and no response from them on the 2 pieces that they messed up in my order. I have submitted the issues on their web forms twice, emailed them 3 times, and left 2 voicemails over the week.... ZERO RESPONSE from them!!! Support your customers or lose them!!!!

Prices keep changing, and they're not going down. I am being charged 20 dollars for a t-shirt now and 25 if I cover shipping for the customer. Front and back. There is no room for profit here. Nobody is going to pay $35 for a thin below average t-shirt. It may be different if the shirts were of high quality and thick, but they are not.