Custom Box Solutions Reviews | Read Customer Reviews of customboxsolutions.com

Custom Box Solutions Reviews | Read Customer Reviews of customboxsolutions.com

Custom Box Solutions reviews

Showing 5 reviews with 1 star · Clear filters

Poeta R.
Jul 31, 2021
Fake customer service number
Fake customer service number. Before ordering, please check if the company is real and if the company is established in the USA.
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Andrew G.
Aug 20, 2020
BUYER BEWARE
BUYER BEWARE: Do not deal with this company. They send pictures of how box will look and then deliver complete trash. We're told they were made in USA but shipped from India? Be sure to read the company's fine print, they do not warranty or guarantee their products at all. Do not deal with this company.
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Amber K.
May 1, 2020
HORRIBLE customer service
HORRIBLE customer service! The rep I was speaking with Mariah who was extremely rude when I asked a question. I didn't even get a chance to search the site in depth. I would NEVER work with this company.
Response from Custom Box SolutionsJul 5, 2020
Hi Amber, We are sorry to hear your experience visiting our website was not a pleasant one however we assure you that your views would change if and when you decide to do business with us. We look forward to that happening.
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Betty Schrader H.
Sep 11, 2019
Not Honest
Not Honest. Have services elsewhere for a fourth of the price and I assure you, I gave them all the specs and even 11 photo samples with all aspects of production and design already done. Lousy company! ANd Mariah continued to harass me with emails and bombardment of Chats—and lastly, she sent me a .DAT file for tracing. She also misquoted me at first at a price 50,000 dollars when it should have been less than 1/40th the price. Her Ip address is not USA I assure you.
Response from Custom Box SolutionsJul 6, 2020
Hi Betty, I am sorry for your experience however i can assure you that our email system cannot allow any suspicious files to be sent through the server and that there has been a misunderstanding. I would request you to give us the opportunity to do business with you once and i am sure we would be able to change your views and make you our long term customer.
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Maria G.
Nov 14, 2018
Poor material quality and customer service.
Sadly, the box quality is inconsistent. The silver foil had stock wording embossed onto the box! There was a consistent tear in the lower left corner of an 18pt cardstock box, so the size was off. The Sample box insert was on such a low point cardstock. I've submitted photos of each box, slot that ripped etc. I gave them another shot and on my second order Custom Box Solution used different off-colored variant and low point cardstock. However, the biggest loss (1000 Boxes/inserts) was the boxes arrived misspelled on the front cover, upon which they agreed to reprint them at a Premium of over $8 box(!!) with a Lower cardstock point!?! I was so appalled with both quality and service, I could not order again.
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