CustomarytReviews of customaryt.com

THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. I BOUGHT UNDERWEAR THAT IS MUCH TOO BIG. I CANNOT GET AN ADDRESS SO THAT I CAN RETURN THIS USELESS PRODUCT. I WANT A FULL REFUND. THIS COMPANY IS A REAL SCAM. WHO ARE THE OWNERS???? ALL THEY DO IS STEAL MONEY FROM PEOPLE. THEY ARE NOT HONEST IN THE LEAST BIT.

Jeans showed up with button hole closed. Cheap material. Company won’t provide return address. Says this is the product I ordered instead of addressing faulty product. Offer 4 dollars back. Terrible customer service. Terrible product. I ended up going through dispute process with PayPal and received full refund.

This company is a scam. If you want to exchange for a different size, it is not positive. The tell the custom that the return address is in China, therefore it would be very expensive. Instead of a return they offer a $4 refund. It is a complete SCAM.

I ordered a pair of jeans which arrived a size too big AND without button holes. The website advertises that they accept returns within 14 days but they are completely evasive and deceitful. They finally (after half a dozen emails) offered me a refund of $6 claiming the return shipping would be too expensive. So what I’m supposed to take $6 for a $42 purchase that is unusable? Total crap. Also the emails are written by non-English speakers so there whole thing feels like even more of a scam.

I ordered a calendar that would contain 24 slots and 24 things. I ordered at the beginning of November and it arrived a few days before Christmas. The calendar contained less than 24 slots and some slots were empty. I contacted customer service a week before Christmas and wanted the money back because the package was late. They told me to wait for the package because it will arrive soon they said. Once I received the package and we realized there were things missing, I contacted customer service again but they only wanted to refund $5. I complained and repeated what I already wrote to them that the package arrived after 30 days and contained less than the they promised. Now customer service claims that there is nothing missing in the package at all and offers 9 USD as compensation. And the calendar was $29!

Absolutely the worst.

The pants I ordered came with the button holes on the pockets sewn shut (and no way to get the button through). I sent photos of this and was told to use scissors to fix it. I tried leaving a review that was deleted from their site quickly. Don’t waste your money here for a low end product and poor customer service.

I bought 2 pairs of jeans, using their sizing chart. They arrived but are extremely big. I contacted service to request an exchange or return. I followed their directions of taking photos of product and scan codes. Then they offered to reimburse me $8 per pant. So they will only give me $16 for this $90 purchase. This place is a scam.