CushieReviews of cushiehome.com

The sofa bed is very easy to put together, looks nice in the space, and works well as a sofa bed pull out in our basement. The couch portion is a tad stiff, but we hope it gets broken in with time!

This couch does a lot of things right. It arrived quickly, was easy to put together, and looks great in any room. However, the sitting experience won’t be for everyone. It’s definitely a more firm couch, and those expecting a cloud to sink into will not like it. I actually like how firm it is for the most part, but a little more give would be nice too. This is the main reason why I’m giving it 4/5 stars. Pulling out the couch is super easy and the bed is very comfortable with the extra padding. Finally, the customer service is fantastic. Make sure to communicate with them if you have any questions or concerns.

At first, I had a challenging experience with Cushie. They enforced their 30 day "trial" period when the product arrived broken. Fortunately, their customer service manager stepped in and ensured that the item was picked up in a swift and timely manner. While the product didn't work my space, I appreciate the way in which the company handled it.

Cushie customer service is very helpful and responsive. This seems like a new company and with a little more work on the foam and cover this could be a great couch. It didn’t end up working out for me but here are my thoughts. Portability Cushie comes in 6 boxes so it’s excellent for townhomes with tight staircases or buildings without a freight elevator. Sleeper comfort The couch is sturdy and comfortable as a sleeper. Couch comfort The couch portion is not comfortable to sit on for more than 10-15 minutes. It’s pretty stiff and doesn’t soften with time. This couch would be great for a guest room/office or a kids play room, where you won’t spend much time sitting on it. This is not a movie couch. Aesthetics The couch is nice looking, however, the wrinkles do not smooth out with your hands like the instructions say. After 2 months it still had wrinkles. It would have to be ironed. Cover The cover is washable, however, it’s not easily removed. Returns If it isn’t the right fit for you, returns are free or they’ll donate it for you and schedule a pick up.

Cushie product is well-engineered. Sturdy, fits together nicely/easily, and is comfortable. Staff was responsive to questions. Delivery took a while due to back-order. seat/back cushion comes squished/deflated. Instructions say to wait 72 hrs for it to gain full size but after 3 days it is still not expanded fully.