CushieReviews of cushiehome.com

I ordered my sofa couch from cushie based on their guarantee policy. I received my order just over 2 weeks ago a couple of days before the end of the year. I didn’t even take all the plastic off because I could see immediately the color won’t work in my space. I reached out immediately asking how to return it for a replacement of a different color. No response for over a week after 3 emails. When she responded. She didn’t answer my question. She suggested I reach back out in late January to purchase a slip cover. I’ve responded to her multiple times asking how to get a replacement along with asking for a phone number to speak with someone directly. No response. It’s been over 2 weeks. They do not have customer drive and it looks like they don’t back up the 60 guarantee that is being advertised. I’m very disappointed.

I ordered a cushie sleeper sofa in October 2024. Not only did it arrive late but it was missing an essential cover component. After giving me several weeks of runaround trying to convince me that they had in fact set a cover I finally convinced them that they had not sent it to me. So they said they would send me a new cover. It never arrived. I am still trying to get the cover out of them but now they want to send a whole new sofa, which would be fine, but… they gave me 48 hours notice that they were going to come pick up on Wednesday between noon and 4 pm. Well I work full time, and I don’t have anyone to be home for them, so of course Wednesday came and went. Also, I am not going to give them the sofa that I paid for until they deliver a new sofa with all the parts. This is six months into this. I just can’t even believe how shitty the service has been.

I ordered a sofa bed on 12/23/24 with the expectation that it would be shipped within 2-6 business days and I would be provided tracking info when it was shipped. I reached out on 1/10/25 to find out when it would be shipped and received an email stating that they had issues due to snow and other things and it would be shipped on 1/17/25 and they would keep me updated. Did not hear from them by 1/20/25 so I sent another email asking for information. Did not hear from them so on 1/21/25 I requested them to cancel my order. No response. Started the process to dispute the charge with my bank.