CushieReviews of cushiehome.com

Waiting for an update on order #CSE5211 it hasn’t shipped and not getting response via email support. Placed order 5/29 and item was not marked back order, said ships in 1-2 days. Was told that arm rest was due in 6/5 but no update since then

I do not like their customer service at all. I’m afraid I’ve been scammed because there is no phone number! I need help with my order; I have received the wrong item Edit: How about you actually get back to me, then? I’ve already contacted you several times and sent you photos and order numbers and still nothing! Give me a PHONE NUMBER. I’m tired of talking to bots. Give me a real human!

We ordered from Cushie 14 days ago and the order remains unfulfilled. They market shipping in 1-2 days, which is obviously not true. We have been trying to get in contact with customer service or really anyone at the company. We have sent several emails (to both their accounts listed on the site) starting 9 days ago, have spent days on their “chat” (it’s been over 72 hours since I initially reached out to them on their chat an never heard back), reached out via their “Contact us” page on their website, and even send DMs on Instagram (and they posted on their Instagram without responding to my DMs). I even tried to post a review on their site so others would know that the 1-2 days shipping that they promised is incorrect, but they haven’t allowed for my review to be posted publicly on their website. I am at a complete loss about what to do next. We spent a lot of money on this and were planning on having it soon. We are nervous that the company is just going to take our money. They definitely did not fulfill their marketing promises, but it is really disconcerting that they haven’t told us there is a delay and won’t respond to us at all despite us spending so much time and effort trying to reach out to them. This is the worst experience that we’ve ever had with a company. The last 4 emails I sent was just begging for an update or a refund. Still nothing. If Cushie reads this: please respond to us and give us an update. We’re trying to post where we can so we can hopefully get what we paid for or get our money back ASAP. Update (6/17): we heard from Cushie last Thursday and they committed to sending it to us in 1-3 business days. It has been 4 business days. No tracking info, no couch, and no one from Cushie reaching out to tell us the new status. They don’t prioritize customer service and they don’t fulfill their promises to customers. Will update if we ever get this couch. Update (6/25): Customer service can still not give us a timeline of when we will expect the Cushie. They are still promoting the 1-2 business day shipping for the exact product in the exact same color even though it has now officially been 1 month since we ordered our product and they said they can’t ship it to us because it is not in stock (I checked their website again minutes ago). I have asked them to update their website so that they stop misleading customers. They have not done this. This is really the worst customer service experience. On top of that, we ordered the Cushie because we have a major life event coming up and needed it. It is hugely inconvenient. They continue to say they’ll update us and gave us a 10% discount, but that only gets us to the price that we would pay if we ordered today (apparently they’re having a bigger sale than they did on Memorial Day right now), and acting like they’re doing us a huge service. Again, worst experience with a company. I will continue to update since they continue to mislead customers.

Like Kayla and others I have no response after multiple emails and no system updates on my already delayed order. Will need to dispute. They will respond here and not where it matters like all the other posts. You cannot reply to them and timing of every response identifies that they use offshore resources and have a shell in PA.

The product was shown as available at the time of ordering, but there were later delays and stock-related issues communicated after purchase. This led to longer-than-expected wait times and unclear updates around fulfilment. When the item eventually arrived, it was incomplete and could not be assembled properly, making it unusable as intended. Overall, there were issues with stock accuracy, delivery delays, and order fulfilment. I hope improvements are made in availability information, communication, and quality control.

Again, zero communication. Zero responses. Ordered the last week of May. The email said it would ship in 1-2 days. It's June 5th. No Cushie. No contact. No updates. And, no idea what is going on. Beware. There is a very good, responsive competitor - had I known they were going to approach business line this, I would have done business with their competition.

No response to my request for two items.

I received it today. The parts I received are lovely. BUT THE BACK IS MISSING and I can’t reach anyone. What use it’s it if it’s o my half a couch? I’m hoping someone is monitoring this and will call me