customer
Unexpected events, good outcome
Well! Our cushie experience turned out to be the right solution for us, but we jad a journey getting here. We were sent two sofas instead of two chairs; the shipment had 7 pieces and 2 deliveries, we were not expecting that at any time; the website "contact" feature required multiple attempts before a reply was made; once we got someone's attention, it was easy. The sofa itself is very good, it rather meets our expectations for something versatile, comfortable and decent quality. We're happy so far but still need to return the extra sofa, where we would have kept two chairs if they had been delivered. No clue about what will happen next or how it will unfold, but we're not stressing.
Response from CushieJul 2, 2026
Good Day, Thank you for taking the time to leave a review. We're thrilled that you're loving your new sofa. Our team works hard to create furniture that combines beautiful design with everyday practicality, so hearing feedback like yours is incredibly rewarding. Thank you for your feedback and for giving us the opportunity to improve. One of our team members will get in touch for more information with your experience with us.