CushieReviews of cushiehome.com

It came missing important screws to put the couch together. The ziplock bag where the screws were supposed to be was torn and open.

As others have mentioned, there is zero communication from this company. I placed an order on May 22 with a ship date of May 28 and it is now June 4 with ZERO updates, despite multiple emails being sent. I’m only writing this review because it seems like occasionally someone from Cushie looks at this site. If you are from Cushie, please give a response to let me know where my couch is or I will be contesting the order with my credit card company! Update: company finally responded. Wish it didn’t take a bad review to get an answer. Can’t speak to the product yet but strongly recommend they add some more customer service staff

I've had my sofa sleeper for several months now. Its used daily as a sofa and a few times a year as a sofa sleeper for guests. The sofa is 'okay' for comfort, but the sleeper bed is comfy. Putting the sofa parts together was the easy part. The slip covers and zippers are the problem. I decided to wash the slip cover today since we've been sitting on it daily for the last several months. I washed it in cold and fluffed dried for an hour, so no issues with shrinkage. But when it was time to put the slip cover back on and attach the back cushion to the bottom cushion, I realized that I made a big mistake. It took me 1.5 hours to get everything on and zipped up correctly. The zippers are not just sitting there waiting for the other side, like the AI generated 'how to' video shows. You have to do acrobats with your hands, legs and head to balance everything, and be a rubik's cube master, to zip it and put it back together. A few things I wish I would have known before purchasing this: Technically its washable, but definitely not convenient. You can't purchase replacement slip covers. You need pretty large extra storage space for the mattress topper because the sofa wont close with the mattress topper on it, and it can't be folded. The sofa is too hard to lay down on, so not a great nap or movie sofa. The depth of the seat is much shorter than what is advertised because the back is so thick. I gave it 2 stars because the sleeper bed is comfy, but had to knock off 3 stars for the things I wish I knew before I spent $1500.

I ordered my Cushie sofa Black Friday 2023. I wasn’t impressed with the quality of the sofa and so I contacted them about the return process. After some discussion and push back, they eventually offered me half of my money back if I would agree to keep it. So, to avoid the hassle of shopping for a new sofa bed, I accepted the offer and they refunded me half of what I paid. Now, about a year later, I have a sofa where the cover zippers have all broken. Mind you, this is in a spare room and hardly used, so I am quite upset. I should’ve forced them to take the sofa back for a full refund.