CusGiftsReviews of cusgifts.com

I'm really starting to lose my patience with this establishment. I understand due to covid things take a while but come on seriously? I placed my order January 18th for a phone case. When I kept checking on the order after weeks of the order being placed and saw no progress was being made, I emailed and did not hear back almost a week saying that they have broken machines in the warehouse and it wont ship until February 5th the latest. It did not ship until February 10th. And it has currently been sitting in the UK for 6 days. I want to get in contact with them again to see what the excuse is this time but what's the point? Never have I ever waited this long for a phone case. Sorry to say but I will never be ordering for CusGifts again.

I bought an item for my wife for Valentine’s Day. It did not arrive in time. I will never shop this company again if you want something gonna get here on time shop something in the US not in a different country.

I ordered shoes for work. I am a nurse. Order made in November. I still have not received anything. And no response to my emails.

I was extremely disappointed in the quality, it's as bubbles on surface as well as visible lines and the name is so dull. The sample on the computer is so very attractive but the finished product is disappointing.

Took a month to get my order and when it arrived it was not what I ordered. I have been trying to contact customer service for a refund and I have not had any response.

I have tried to contact them through phone and email and have gotten no response. It has been showing it’s in NY for weeks now!! Seems like a total scam to me!!!

My husband has e-mailed them twice with no response, we never got a delivery date, it's been 22 days and we have no idea when the hell it's coming if at all. Were we just plain robbed? I mean they updated tracking to say twelve hours and a couple minutes AFTER the update it was put on a truck that apparently hasn't moved in 5 days. Update... It has now returned to the shipping partner it left on the 22cd. All I want is for this company to give me an arrival date so I know if I should be reordering through a better company. I realize the month to ask for a return has passed, I'm pretty sure it's their plan so no one can get a return just don't ship it say you have and make over $50 with no delivery or returns allowed after the 30 days. Jan 9th my order finally came and it is beautiful, all I wanted was an expected delivery date, and someone to answer our e-mails. The product is perfect but from what I've seen in other reviews it's hit or miss if anyone will answer e-mails or help you with problems or questions. Also it would be so easy for them to simply state it will take a month or two to get it, that would fix half their bad reviews. And customers would be happy if they got it early instead of worrying they've been robbed. Overall the product is great but other companies have it as well, so cus gifts needs to improve customer service or people will simply order elsewhere. Also because they have no problem answering reviews I'm sure someone will see this! I will not be reordering through them ever.

NEVER GOT MY PRODUCT. CONTACTED THEM OVER AND OVER. BEEN MONTHS. TOLD ME THEY WOULD FIX IT SO I WOULD CLOSE MY CLAIM WITH PAYPAL. THEY NEVER DID!! PayPal had to force a refund as this company refused!!!!