Juniper R.
My order included a pair jeans
My order included a pair jeans. The size I ordered was NOT the size they sent. I double checked the order form to ensure. When I contacted them they required picture proof that I was telling the truth.. ok.. done I'll send 2 pics for good measure. They then sent me an electronic copy of a shipping label. That I will have to either buy labels for my printer or pay to have it printed somewhere. I will of course also have to purchase a return envelope. And my post office here is an absolute nightmare for time. It will be at LEAST an hour out of my day. They said once they get a tracking listing on the return label THEN they will send the order in the original size ordered. Nothing like being treated like a criminal for their mistake. I requested a refund as I no longer want to chance them sending me the wrong thing again. Let alone the right one and it doesn't fit. I can only imagine what hoops would be required then. They responded with a curt, sorry we don't do refunds...per our owner. Lesson learned. Don't shop this company. Mistakes happen. I'm not even upset about the mistake. But, sending the right size and a pre labeled return package for their mistake is really the least they could have done.
Response from Curvy SenseDec 10, 2024
We’re sorry to hear about your experience. Please don’t hesitate to contact us between 9 AM and 5 PM PST, and we’ll do our best to resolve any issues promptly. Your satisfaction is important to us, and we appreciate the opportunity to assist you.